How difficult is it to tell your guest the correct price for the room? How hard is it to book a room for 2 nights? In our case it was very difficult.
Having arrived on Friday we struggled to find a room and were very pleased to find this hotel. It is located close to a busy motorway, so location was not great, but we were tired and the staff seemed welcoming enough.
We asked for a room for 1 or 2 nights and were told that only superior double was presently available at the price of 73 euro. We accepted and were shown into a small dark room, which did not look like a superior double, with a view of 3 old air conditioning units piled up next to each other. At this point we were too tired and hungry to care and so accepted it.
On the way out to get some food we spoke to a friendly British expat, who told us he was a handyman at the hotel and gave us some pointers on what to see.
When we came back later this evening we were met by the girl from the reception, who in a sweetest possible way apologised for putting us in the wrong room and informed us that in our absence our bags were moved to a different room.
Our room number too was much better and bigger room although we were a bit non-plussed about our personal items (previously unpacked and spread on the bed) having been moved by the staff members without our permission.
We had a dissent enough sleep, apart from strange beeping sound that woke us up at 7am and went on at regular intervals for the rest of the morning. We have never indentified the source of this noise.
Before going out for some breakfast we decided to pop into reception and to confirm that we will be staying another night. This is where it all got very strange.
A new girl at the reception was just about to book us in when the handyman(?) , sitting just behind her, told her in a leading way “You are full for today, aren’t you?”.
The girl looked at him in a puzzled way and he repeated “You are full for today, aren’t you?” At this point the girl at the reception, looking slightly uncomfortable, told us that they had no rooms for that day, even though we could see that the car park was pretty empty.
We were extremely puzzled as to why the hotel owners were not keen to sell a superior double for another night, but the explanation arrived shortly when we attempted to check out. We were presented a bill for 85 euro, not for 74 euro as we were originally told. It turned out the girl at the reception got seasonal prices mixed up and instead of sorting it out the hotel owners choose to tell us that there is no rooms for that day. Despite explaining over and over again that we were sold the room for 74 euro, we were forced to pay 85 euro.
We also met the couple the following day who had similar problem a year ago and had to pay more for their stay than they have anticipated. So our advice it: be careful and if you do choose to stay in this hotel – pay in advance and get it in writing that you have paid.