We booked in for 3 nights as a central spot to explore Perugia. The facilities are lovely but the reception staff are very stiff. We had to ask for everything instead of it being offered. The hotel is spread out over a large area and most guests had trouble finding their way to and from their rooms to the restaurant, breakfast room, and pool. A simple set of directions would have made life easier. Instead of showing guests where the restaurant and breakfast rooms were, the staff merely pointed in a direction and said "its right there". We were very disappointed with the restaurant. It is rated very highly but the room was filled with large tour groups. Service suffered. The food came too fast, was overcooked, and was contrived. When we asked about dessert, we were offered the dessert buffet the tour groups were using! Not our ideas of a fine dining establishment. Not a place to go for a romantic stay but probably very good for tour groups.
Room Tip: Ask for a room overlooking the interior of the hotel. We booked through Expedia and were given a ro...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 October 2011
We thank you very much for visiting Le Tre Vaselle as well as for taking the time to give us your properly feedback regarding your stay.
First of all we would like to thank you for the good global evaluation expressed on our resort.
We are very sorry as well as surprised about your opinion regarding our staff. As you can see from the past comments posted on TripAdvisor, we are often rated by the quality of our service, the kindness and guest orientation of our staff that is why we feel sorry you did not have the pleasure to experience it.
On the other hand we cannot exclude that, beeing the hotel fully booked some inconvenience can have been sensed. But we assure you that we will do all our best to improve our services to every guest.
We look forward to welcome you again at Le Tre Vaselle Best regards,
Annamaria
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC