when you want to come to here,you should be ready for some
unforgettable memory. The first is they told us there is NO room for us,
not any reservation from us,they donot know why and they donot care, they
told us to go find "booking.com" and this is not their problem. For any
other question, the reception said just "I donot know" and " Donot ask
me, I donot know". The old lady of the reception is so rude that you
cannot imagined she is horrible. From the begin to the end, they never said a sorry, not
a single word. When I call the manager,they still said this is not their
problem. BUT In fact, after I send email to the "booking.com", they told
the truth is the mistake of their employe. They CHEAT us all the time.
And they offer us a solution,they can send us to another hotel. That is
the point!!! During the one hour in the hotel, we saw they send someone
else to another hotel minimum 3 times, they always do that. They donot
care about your resevation,when the hotel is full, they sent you to
ANOTHER !!!!!! When we refuse to another, the rude lady said if you find
another hotel yourself, you go,and get out here. She said she donot care
the complaint just get out the hotel !!! What a horrible place! NEVER!NEVER COME!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC