I read extensive Trip Advisor reviews before booking this hotel and chose it because, although mixed, it had better reviews than the other hotels in Petra that still availability at this time. We also travelled with a respected British travel agency to ensure that we were well covered. The extremely steep hill on which the chalet-style accommodation blocks of this 'hotel' are located had been a point of complaint for many Trip Advisor reviewers, and when we arrived we could see that this was no exaggeration. The hill was roughly as 1 in 3 gradient so that it was more like scaling a mountain than a hill! The fact that the extremely surly management refused to help guests drag their heavy suitcases up it made this even worse. Yet we felt it may be worth this initial ordeal for the much-praised views. We were shown to a rather shoddy-looking room near at the top of the slope in which the air-conditoning unit, (for which we had paid a very high extra charge) was not working. The unbelieveably rude and patronising 'manager' (one of two brothers who help run the place with their parents, the other brother being the nice one) refused to believe that the aircon was broken, and treated both us, and the other guests who complained, with contempt, clearly assuming all tourists to be vastly intellectually inferior to himself! It took numerous trips up and down the mountainous 'hill' to try and persuade the aggressive management to come and witness the fact that the aircon unit WAS actually broken and we weren't simply too moronic to operate it! After a mighty battle, we were moved to a room with working aircon, but later discovered, from another, observant guest, that the management were deliberately setting the aircon unit temperatures at a high level and forbidding (!) guests to alter the settings on the remotes, in order to ensure that the units only started cooling the rooms when they reached temperatures above 20-25 degrees celcius, in order to save them the electricity costs! Naturally, the whole reason that British tourists pay for airconditioning when they travel is that they want to sleep in cool rooms, cool meaning BELOW 20 degrees, for those of us whose bodies are acclimatised to temperatures that the Greeks obviously consider to be unreasonably arctic! Um, surely if you run a hotel that caters to guests from cooler climates who have PAID EXTRA to recreate this in their rooms then you shouldn't attempt to bully them when they complain that you are tyrannically attempting to prevent them from accessing this! Unbelievable. Basil Faulty had nothing on this guy! His rudeness and childish tantrums were Oscar-worthy! But yes, the views are nice!!!!!!
