Quite dirty.
We stay for 5 nights. I had to fight in order to have towels changed after three days.
They simply pickup the dirty towels from the flor and put them back on the shelves.
No air conditioning. Carpets are dirty.

Where to start at this truly horrible hotel. The rooms are standard in size, standard beds. The most disgustingly filthy carpets you could expect (and I had two rooms). The bathrooms were moldy and dirty. I can not explain the filth here really. I have spent two full weeks at this hotel and during that time, my room was cleaned twice. I had to ask for my own towels repeatedly. During the second week, my room was never cleaned once.

The service was just random. There seemed to be 2 people who actually had a clue as to what to do. Checking in and checking out were difficult. Buying internet was a process and required me to come back twice. It was really bad. The food in the restaurant was decent. Breakfast was not worth the 16 Euro price tag but it was okay.

This hotel is no where near Heidelberg, but it does have the train about a block walk away. I would recommend a car if you have to stay here.

Do yourself a favor and find somewhere else. I was not impressed or even mildly pleased.

We stayed here in a Taiwanese Lion Tour group on 14 April 2009 - our itinerary said Heidelberg, but it turned out to be about 12km outside there in the village of Hirschfeld. I think this hotel is still finding it's feet, because when they spotted our group entering the hotel, the counter clerks quickly grabbed the 'free' apples and jars of lollies off the counter to hide them away. Small faux-pax perhaps, but when we got to the room, wanting to cool our nice German beer, we found the fridges locked ! Of many international hotels I've stayed in, I've never seen this before. Asked at the front desk, the otherwise attractive blond German female in charge said we could pay a deposit to open the fridge - this offended me and I refused. Asked why they lock the fridge, she said 'maybe not you [caucasian], but these groups empty the minibar'. I felt this was racist to not trust Asians and told her so, and got no satisfactory reply.

Asked directions to the closest shop, the same female gave me totally misleading directions to something we eventually found 200m in a straight line away, after we walked around half the neighbourhood.
Very poor advice from a local.

At breakfast, with no-one to greet us at the entrance, we filled plates from the buffet, and my partner found a table, sat down and started to eat. Shortly after a waitress came over and asked her to move to another table. Annoyed at this inconvenience resulting from their lack of service, my partner refused, and an argument ensued, ending in me shouting "we're eating breakfast - don't p!ss us off ... !!!" in front of about 30 various breakfast guests (giving the adjacent Italian matrons great gossip material for the next 5 minutes).

Recommend you don't stay at this hotel.