I suppose that you could say that for Atyrau standards this may be classed 5 Star, but I feel that Marriott have lowered their standards somewhat here. Not in anyone's imagination could this be deemed 5 star.
My experience revolves around a night I had with some friends in the 'Sports' bar. 2 of my friends had ordered their food at the same time but only one meal arrived, the guy without the food waited patiently for another 30 minutes before I asked the waitress what was going on, she said the food was just coming. So we waited another 15 minutes, still nothing, this time I asked for the manager, who quite rightly said she would go and find out what was the issue. She soon appeared staing the meal would be another 15 minutes.!!! When I asked why she stated that the meal was still being cooked, by the way, both guys had ordered the same meal. Anyway, I challenged her and asked if the order had been forgotten, her first response being no, of course not. However, after stating the facts to her, she then admitted that the order had been overlooked and apologized. 15 more minutes passed and as the guy bit into his beef burger, he Sqealed in disgust as the burger was cold and red raw in the centre.
Obviously, the manager was called over and asked to explain. The response was that they would make another meal, to which my friends walked out and have yet to return. I have to admit that I no longer eat in there.
- Renaissance Atyrau
- Atyrau Renaissance
