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Aqua Palms Waikiki: Traveller Reviews

2.5 of 5
1850 Ala Moana Blvd, Honolulu, Oahu, HI 96815
Hotel amenities
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10% off room rate
Aqua Palms Waikiki
Ranked #35 of 84 hotels in Honolulu
4.0 of 5 stars 985 Reviews
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985 reviews from our community

What travellers say about this hotel
  • Ala moana(45)
  • Diamond head(20)
  • Friendly and helpful(18)
  • Rooms are clean(15)
  • Very nice(14)
  • Waikiki beach(14)
  • Flat screen TV(11)
  • Front desk staff(8)
  • Short walk(7)
  • Continental breakfast(6)
Traveller rating
    367
    400
    140
    51
    27
Only show reviews for Family (168) | Couples (413) | Business (88)
Date Rating
Mililani, Hawaii
Contributor
14 reviews 14 reviews
Reviews in 14 cities Reviews in 14 cities
19 helpful votes 19 helpful votes
“Great Stay & Military Rates!”
4 of 5 stars Reviewed 22 January 2012
1
person found this review helpful

My husband and I stayed here while in the process of relocating to Hawaii. He is in the Navy and transferred to Pearl Harbor and the Palm had a great rate for military travel at about $100 per night with free parking and breakfast. Lodging in Hawaii, particularly in January and February, is VERY expensive (motel style rooms can go for more than $150/night) and parking in the Honolulu and Waikiki areas is very pricey as well so skip the rental car if you can.

When planning the relocation, we were not aware that January and February are the busiest time of the year here and the base lodge was completely booked for the entire month as were most of the other places we called. We were very surprised to find rooms available when we called the Aqua reservation line and shocked when we heard the deals they had for military travel! Our relocation was quite a process as we arrived in Oahu to spend a long weekend, then flew over to Molokai to get married and spend a short honeymoon, and then returned to Oahu so my husband could check in and we could begin house hunting. The Aqua rep was incredibly helpful with travel suggestions and lodging options for the entire process and was also quite knowledgeable about temporary lodging allowances offered by the military. I was disappointed on arrival however as the front desk staff, while pleasant, were not nearly as friendly or knowledgeable as the rep I had spoken to on the phone. They required a copy of my reservation confirmation as proof that the parking and breakfast was included in the room price.

We stayed in a Diamond Head view room on the 10th floor. The room was clean and nicely decorated. The closet and lanai areas were rather small but the room was otherwise pretty spacious. However, the Diamond View rooms do overlook the city so they are noisier than the rooms on the other side of the hotel. They were doing road work for our first night there and I was concerned it would keep me up all night but being on the 10th floor coupled with the hum of the air conditioning drowned them out well enough. If staying in these rooms I would definitely suggest requesting the highest floor available. Aside from the noise, the only negative of note was the internet service. In our travel experience- it seems common in Hawaii that internet is available for free in most rooms; however, it is not wireless and is so slow it took me back to the days of dial up. Wireless internet was available in the lobby. This may not be a big issue if you're on vacation but when juggling a hundred moving pieces in the process of relocating it was quite frustrating.

The hotel is in a very nice area, across from the Hilton Hawaiian Village which offers plenty of shopping and restaurants, and only a few blocks from the beach. There are plenty of dining options a short walk in either direction but I would strongly suggest skipping the 2 most convenience- the IHOP connected to the hotel and the coffee shop on the corner which also offers a discount to hotel guests. The food at the coffee shop was horrible! We were served half frozen burgers and fries. The IHOP was VERY expensive-- even by Hawaii standards- omelets were $15- and if not for the free breakfast provided by the hotel we would have skipped it all together. Definitely try the Greek restaurant across the street as the food was great, the service friendly and the prices reasonable.

Overall we enjoyed our stay here- especially for the price! However, if we hadn't the benefit of the military rate I do wonder if I couldn't have found someplace better for $200/night.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this review
10 February 2012
Aloha Shutterbug317:

Mahalo for sharing your stay wiith us!

We are always pleased to offer assistance to our military personnel and we thank you for serving our country!

Please give us another opportunity to serve you in the future!

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Maher
General Manager
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London, United Kingdom
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
“Christmas in Hawaii”
5 of 5 stars Reviewed 22 January 2012

This was a very reasonably priced hotel for Hawaii but the staff and their efficiency made up for any possible lack of "razzmatazz" - good value for money would definately book again in preference to somewhere more expensive like the HHV.

We emailed Patty prior to our departure and even though the no vacancy sign was up through some of our stay every wish that we had requested "if possible" was met. There was even a bottle of Champagne & a box of Mac choccies to greet us on our arrival.

Very friendly & helpful staff, shame about the spa being closed. Would definately save the money we could spend staying at the HHV over the road by staying here and use it for shopping at the Ala Moana instead!

Big thumbs up guys. Mahalo & Aloha

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this review
10 February 2012
Aloha Frequentvirgin:

Mahalo for your kind remarks regarding your stay with us! It is always a pleasure to be able to accommodate our guest requests!

We look forward to serving you again on a return visit!

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Maher
General Manager
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Makati, Philippines
Senior Contributor
36 reviews 36 reviews
Reviews in 16 cities Reviews in 16 cities
28 helpful votes 28 helpful votes
“Great Value! So-so location. Ghetto pool (dirty).”
3 of 5 stars Reviewed 22 January 2012
2
people found this review helpful

My boyfriend and I stayed here for a friend's wedding in May 2010. We chose to stay here because of the price and the ratings. The rates were around $40 a night for a 5 night stay and the reviews were good!

This hotel is located on a very big street. The road noise is loud and there isn't really a lot to eat or do directly near the hotel. You have to walk about 10-15 minutes to downtown or if you go the other way you should drive/take a cab to get to the mall and the city open beach.

When you come to Hawaii you expect a beach. If you don't pay for a place that has a beach, you expect a pool. I don't know what this hotel/motel was thinking when they made their pool. It's located on the outside of one of the mid level floors, so that means the pool is covered in the shade by the surrounding buildings. The jacuzzi is exposed and dirty. The pool was dirty and extremely small. It was so disgusting that we didn't even want to risk swimming in it.

The hotel is located across the street from the Hilton (I think that's what it was), so you can walk over there and try to use their facilities, eat at their restaurants and use their beachfront. It's only a 5 minute walk across the street.

Our room was located facing the back, so I would recommend this. It had a balcony and was a decent size. The road noise was pretty non existent and if you stay on a higher floor, you can leave the sliding door open so that the cool breeze is flowing through your room. The rooms were clean and minimally decorated. Everything you needed except food is provided.

There are free red apples at the front desk reception, but unless you have no shame, you can only take 1 each.

Overall the place is no 5 star hotel, but for the price to value ratio, you are a getting a pretty good deal!

Room Tip: Ask for a room with a balcony facing the back on the higher floor. It's quieter, no bugs, and yo...
See more room tips
  • Stayed May 2011, travelled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this review
10 February 2012
Aloha Coopoerman1956:

Mahalo for sharing your stay with us!

Diamond Head and Ocean View rooms are great but you do get some street noise. Our pool is very small but most guest go to the beach which is just a five minute walk.

Weekly Manager's Receptions are held every Thursday with a hawaiian trio and our signature drink the Sway! I'm glad to hear you enjoyed it!

Please give us another opportunity to serve you in the future!

Patty Maher
General Manager
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London, United Kingdom
Contributor
16 reviews 16 reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“Just a hotel!”
3 of 5 stars Reviewed 19 January 2012
3
people found this review helpful

Stayed here in October 2011 as part of a round the world trip. Not a bad hotel, but not great either. Make sure you get a sea view / Diamond Head view room as much better than simply looking out over the city. Breakfast is in a pancake place next door - not great! Our rooms had mini kitchen, microwave etc which was useful. The swimming pool is a joke.

Not in a bad position, 10 min walk to beach. Staff helpful and manager has a welcome party each week which was a great idea.

Room Tip: Rooms with view of beach and diamond head are best - but you may be troubled by noise from main road...
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  • Stayed October 2011, travelled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hilo, HI
Senior Contributor
24 reviews 24 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Great rates and location, loud street noise”
3 of 5 stars Reviewed 12 January 2012
1
person found this review helpful

We've stayed at the Aqua Palms 3 times since early December because of the incredible rates and great location (walking distance to Waikiki beach, Ala Moana beach and the Ala Moana shopping center). Our rooms were on the Ala Moana street side which has views of Diamond Head and the ocean but because we don't like A/C, we leave the slidng doors open at night and the road sounds are very loud. On the plus side, the people at the hotel are very nice, the bed is comfortable and the flat-screen TV is great.

Room Tip: Rooms facing away from Ala Moana Blvd are quieter but have no views. Some rooms have balconys with...
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  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aquapalmsandspa, General Manager at Aqua Palms Waikiki, responded to this review
13 January 2012
Aloha Iris_Hilo:

WOW three times in the last six weeks that awesome!

Please contact me directly for your next visit with us here at the Aqua Palms at pmaher@aquaresorts.com.

We all look forward to seeing you on your next trip!

Me ke Aloha Pumehana,
With Warmest Aloha,

Patty Maher
General Manager
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Additional Information about Aqua Palms Waikiki

  • Aqua Palms Hotel
  • Aqua Palms Spa
  • Aqua Palms Honolulu
  • Aqua Palms
  • Aqua Palms Spa Honolulu
Address: 1850 Ala Moana Blvd, Honolulu, Oahu, HI 96815
Price range (per night):* 124 AUD - 181 AUD

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