1st night Valet parking did not lock my car & left the roof down, second night Valet did not lock the car, 3rd night Had my GPS stolen from my car in valet parking. they assured me the car was locked, insurrance company will not settle because there was no sign of forced entry.
So basicly the hotel staff, Manager & insurance company is calling me a liar over a $99 GPS.
I am a Travel Agent & will NEVER recommend this Hotel

We stayed in a 2 bed apartment on the 10th floor. We were travelling with two young children. Found the view to be great and no problem with noise. I think noise might become an issue if you were any lower down. I was expecting a more luxurious apartment (the apartment was dated), but it was still extremely comfortable. Plenty of room in the lounge room even with the sofa bed folded out (we left it out for the entire duration of our stay without a problem). The sofa bed was very comfortable for an adult to sleep on. Air con worked very well and it was easy to get all areas of the apartment to a comfortable temperature. There are plenty of restaurants nearby (including child friendly ones). Hilton Hotel which is a very short walk away (very doable even with small children) has a good breakfast that is open 24 hours. Sandwich shop around the corner as well. This hotel is right on a great beach for kids (you literally step out the front door and you are there). On arrival the kids are given a gift of some sand toys. Would definitely recommend for families with young children. It may be that some apartments are more updated than others - could be worth enquiring when booking.

Outstanding location. great room, superb service, great price. If you want the convenience of a condo where you can cook sometimes instead of going to an overpriced restaurant, choose this. They even wash up. Ask for a room above 18th floor to ensure an unobstructed view over the ocean and the length of Waikiki beach. Free valet parking is another real plus.

There are good and not so good comments from our stay here. Whether or not this hotel is for you really depends on what you want. The best part of this hotel is its location - right opposite Waikiki Beach. Also the fact it is self-contained is a huge plus: having your own kitchen and laundry is a real bonus. Beware though, that the oceanfront apartments look directly into the back of the neighbouring property if you are on a level lower than level 12. You will see right into your neighbours apartment, and they will see into yours. We still had great views of the beach from our balcony, but the next door hotel was a little distracting. The hotel itself is looking a little tired and drab in places, we found the furniture somewhat shabby and the bed uncomfortable. Noisy small wall-mounted airconditioner made for restless sleeping. If you wander through some of the larger well known hotels/resorts, then this one is certainly in need of some upgrades by comparison. However, if looks dont bother you, then this hotel will be great. The valets and concierge staff were very friendly and helpful, however there was only one person in the front office who bothered to make any effort and provide anything remotely resembling service. Note here: i have already taken this up with management, who have responded to my experiences and are looking into the matters we brought up. Overall, although the location is great, and a 2 bedroom apartment suited our needs, i probably would not stay here again.