We arrived at the hotel at about 8pm... The hotel lobby was full of people and their luggage the people behind the counter said nothing to us for about 10minutes while helping other customers. When the woman behind the counter finished helping the family she said "do you have your reg card" in a nasty rude tone. We were confused and asked what he was talking about and throughout the whole interaction with us she was snippy and rude. She persisted to tell us that our room wasn't ready and wouldn't be till at least 10pm!!! When we asked why since check-in was at 3 she simply said we had people not come into work, she was completely unapologetic about the inconvenience.
When we came back at 11 to check in again the man behind the counter was rude when we asked if we could get a credit since the room was ready 8 hours late and said "well at least you have a room"

This hotel is filled with disgraceful employees who have no idea what customer service is. Ne

Tub had a slow drain, put do not disturb sign on door and cleaning staff still came in room, garbage under bed, needs better pillows and breakfast was good.

I had a great stay. It was a very nice hotel with everything you might need. Its location was just about perfect with its closeness to fiesta texas. The staff was very nice, Lexi especially, and willing to help with everything I needed. Great smiling faces! The hotel had a great breakfast bar and variety of fresh coffee. My only complaint is that they did not have regular sized pillows on the bed. It was annoying, but not enough to keep me away next time. ;-)

I couldn't be more impressed with this hotel. For a pet friendly one, it is immaculate. Round the clock cleaning, amazing food, comfortable environment. And the service here, I could go on about for days. I've never met kinder people, so willing to answer any questions you might have. I would recommend this place to anyone visiting San Antonio.