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BEST WESTERN Garden Inn: Traveller Reviews

11939 I-H 35 N, San Antonio, TX 78233-5312
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BEST WESTERN Garden Inn
Ranked #193 of 342 hotels in San Antonio
3.5 of 5 stars 10 Reviews
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10 reviews from our community

    Trip type
Traveller rating
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    3
    1
    2
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Date Rating
Fallbrook, California
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
“Clean, friendly, all appliances work”
5 of 5 stars Reviewed 6 November 2011

We've stayed in a lot of hotels over the years. This Best Western was very nice. We had a great time. It was quiet, clean and the room was nicely appointed. The microwave, refrigerator, iron, ironing board, tv, coffee pot, hair dryer, air conditioning, etc. all worked perfectly and were nice and clean. Bathroom was clean. The staff was accommodating and friendly. We would definitely use this hotel again next time we visit.

  • Stayed November 2011, travelled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
4 December 2011
We appreciate all the great reviews you posted. All of our rooms do come with a microwave, refrigerator, iron/ironing board, TV, coffee maker, hair dryer, and air conditioner. Our staff ensures that all the appliances in the room are fully functional. Thank you for taking the time to post reviews and share your experience. We hope to see you soon.
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San Antonio, Texas
1 review
“Excellent customer service!”
5 of 5 stars Reviewed 5 November 2011

Clean, large rooms. Superior customer service! Will stay again. The most friendly and accommodating staff!

  • Stayed November 2011, travelled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Mel C about BEST WESTERN Garden Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
4 December 2011
It always puts a smile on our face to receive wonderful reviews. Our staff is committed to providing over the top service. We enjoyed talking to you throughout your stay and we hope to see you early next year.
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Lancaster, California
2 reviews
1 helpful vote 1 helpful vote
“Nice Place! Nice People! Nice Breakfast!”
4 of 5 stars Reviewed 6 October 2011
1
person found this review helpful

I stayed here for four days last month...maybe five. The price was great off of Hotwire and still decent off of their site directly. I don't know what the bad reviews are all about....maybe it was owned by someone else when they stayed there? Maybe the hotel wasn't renovated?? Never the less, I was there in September of 2011. The room was non-smoking, super clean, with plenty of TV channels. This hotel is right off of the freeway and super close to restaurants, stores and such. The person at the desk was nice and she let me borrow and internet cord. (You just sign for it) My room, and assume all of them, had a little fridge and microwave. My room also had a small loveseat and coffee table which I really liked! Though I didn't use it, they had a really nice little exercise room which I was surprised to see. They also have a great free breakfast which was closely monitored by (I'm guessing) the owner, who kept everything well-stocked. YES, they have those Texas shaped waffles! The only thing I didn't like was the hot tub wasn't so "hot." Bubbles, yes. Hot?...lets just say slightly more than warm. Maybe they'll work on that nest. Seems to me that this hotel was once cruddy but not any more. There were a couple of workers upstairs doing stuff and so I suspect that they are still doing some work. All in all, I'd stay there again and wouldn't think twice about it. Good price, good-sized room, nice people. Enjoy your trip to San Antonio.

Room Tip: Obviously, the rooms towards the back don't have freeway noise. Try that. (:
See more room tips
  • Stayed September 2011, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Kelly M about BEST WESTERN Garden Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
4 December 2011
We appreciate the superb review. We are glad you liked your stay and kept extending. The hotel is always improving and we strive to make guests’ stay better each time. Our latest improvement has been free wireless wideband internet and hot breakfast. We now provide gravy, biscuits, sausage, and egg patties. Thank you for bringing the spa temperature to our attention. The spa has been checked and fully operational. Thank you again and we look forward to seeing you on your next stay.
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Dallas
1 review
1 helpful vote 1 helpful vote
“Nice, clean and comfortable. Accomidating Staff.”
4 of 5 stars Reviewed 13 August 2011
1
person found this review helpful

Room was good size, clean, and had all the basics you would expect. The person at the front desk, Paige, was very friendly and accomidating as I needed a had originally booked a single bed and I needed an extra bed. Pool and spa was fine as you would expect.

  • Stayed August 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask lonestars about BEST WESTERN Garden Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lawrence
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“It is ranked in the 250's for a reason. Not family friendly”
1 of 5 stars Reviewed 8 August 2011 via mobile
1
person found this review helpful

This place is horrible. Very rude check-in and would not accommodate a family of 4 with double beds with 3 cars in the parking lot. I have been to hundreds of hotels and this is the first that would not change. Stay somewhere else!!

  • Stayed August 2011
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask Localyocal75 about BEST WESTERN Garden Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about BEST WESTERN Garden Inn

  • Best Western San Antonio
  • San Antonio Best Western
Address: 11939 I-H 35 N, San Antonio, TX 78233-5312
Price range (per night):* 70 AUD - 106 AUD

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BEST WESTERN Garden Inn
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