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BEST WESTERN Garden Inn: Traveller Reviews

11939 I-H 35 N, San Antonio, TX 78233-5312
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BEST WESTERN Garden Inn
Ranked #193 of 342 hotels in San Antonio
3.5 of 5 stars 10 Reviews
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10 reviews from our community

    Trip type
Traveller rating
    2
    3
    1
    2
    2
Date Rating
Lancaster, California
2 reviews
1 helpful vote 1 helpful vote
“Nice Place! Nice People! Nice Breakfast!”
4 of 5 stars Reviewed 6 October 2011
1
person found this review helpful

I stayed here for four days last month...maybe five. The price was great off of Hotwire and still decent off of their site directly. I don't know what the bad reviews are all about....maybe it was owned by someone else when they stayed there? Maybe the hotel wasn't renovated?? Never the less, I was there in September of 2011. The room was non-smoking, super clean, with plenty of TV channels. This hotel is right off of the freeway and super close to restaurants, stores and such. The person at the desk was nice and she let me borrow and internet cord. (You just sign for it) My room, and assume all of them, had a little fridge and microwave. My room also had a small loveseat and coffee table which I really liked! Though I didn't use it, they had a really nice little exercise room which I was surprised to see. They also have a great free breakfast which was closely monitored by (I'm guessing) the owner, who kept everything well-stocked. YES, they have those Texas shaped waffles! The only thing I didn't like was the hot tub wasn't so "hot." Bubbles, yes. Hot?...lets just say slightly more than warm. Maybe they'll work on that nest. Seems to me that this hotel was once cruddy but not any more. There were a couple of workers upstairs doing stuff and so I suspect that they are still doing some work. All in all, I'd stay there again and wouldn't think twice about it. Good price, good-sized room, nice people. Enjoy your trip to San Antonio.

Room Tip: Obviously, the rooms towards the back don't have freeway noise. Try that. (:
See more room tips
  • Stayed September 2011, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Kelly M about BEST WESTERN Garden Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western, Front Office Manager at BEST WESTERN Garden Inn, responded to this review
4 December 2011
We appreciate the superb review. We are glad you liked your stay and kept extending. The hotel is always improving and we strive to make guests’ stay better each time. Our latest improvement has been free wireless wideband internet and hot breakfast. We now provide gravy, biscuits, sausage, and egg patties. Thank you for bringing the spa temperature to our attention. The spa has been checked and fully operational. Thank you again and we look forward to seeing you on your next stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas
1 review
1 helpful vote 1 helpful vote
“Nice, clean and comfortable. Accomidating Staff.”
4 of 5 stars Reviewed 13 August 2011
1
person found this review helpful

Room was good size, clean, and had all the basics you would expect. The person at the front desk, Paige, was very friendly and accomidating as I needed a had originally booked a single bed and I needed an extra bed. Pool and spa was fine as you would expect.

  • Stayed August 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask lonestars about BEST WESTERN Garden Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lawrence
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“It is ranked in the 250's for a reason. Not family friendly”
1 of 5 stars Reviewed 8 August 2011 via mobile
1
person found this review helpful

This place is horrible. Very rude check-in and would not accommodate a family of 4 with double beds with 3 cars in the parking lot. I have been to hundreds of hotels and this is the first that would not change. Stay somewhere else!!

  • Stayed August 2011
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Localyocal75 about BEST WESTERN Garden Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Houston, Texas
2 reviews
1 helpful vote 1 helpful vote
“THE WORST IN MY LIFE!!!!”
1 of 5 stars Reviewed 9 July 2011
1
person found this review helpful

If you want to stay at a smelly, dirty pseudo-hotel with the worst customer service...then this is your ideal place. They did not honor my request for no smoking room, and it smelled sooooobad. they did not change the room and told me to accept it because there were no more rooms and no refunds. The room was dirty, we slept with our clothes on, not wanting to touch anything. When we arrived, the staff was the rudest ever, and the hotel lobby smelled horrible...stinking like sour spicy food. THE WORST EXPERIENCE WAS WHEN I COMPLAINED AND REQUESTED TO TALK TO THE OWNER, THE OWNER WAS THE MANAGER AND SHE WAS THE WORST AND RUDEST PERSON SINCE THE BEGINNING.

I'D RATHER SLEEP UNDER A BRIDGE THAN THIS HOTEL!!!!!!

  • Stayed July 2011, travelled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
san antonio texas
Contributor
17 reviews 17 reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Nice hotel rooms...”
3 of 5 stars Reviewed 22 June 2011
1
person found this review helpful

Hotel looks nice, rooms look like they have been newly renovated. Initially had a problem with customer service regarded a disputed charge, but customer service resolved the issue. Satisfied with stay at hotel, and with the resolution of the problem.

Stayed June 2011, travelled as a couple
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Additional Information about BEST WESTERN Garden Inn

  • Best Western San Antonio
  • San Antonio Best Western
Address: 11939 I-H 35 N, San Antonio, TX 78233-5312
Price range (per night):* 70 AUD - 106 AUD

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