Good location. Typical Marriott room. Clean. Double beds, NOT queens which is annoying when you are paying this much. Room was not ready when we checked in 3pm. We asked the front desk to make a reservation for a late dinner (9pm) at their seafood restaurant, Blue Fin. We arrived later, got into our room, and went down for dinner and was told there would be a substantial wait even though the restaurant was not even half full. When I inquired about my reservation, I was told I didn't have one, however they would see what they could do. Went to the bar where I found the bartenders to be slow and indifferent. Waited 15 minutes for a drink even though there were two bartenders and not a big crowd. Finally got into the restaurant which smelled like rotten fish (ok, its a fish joint, but the smell was overpowering). Wait staff was slow and the food edible but nothing special. And yes, this property seems to be a haven for hosting large groups of youth teams. We left at 7am and there were kids in the pool, elevators full of dancers, and a lobby full of cheerleaders. Not sure how youth groups pay the hefty price of this hotel, but perhaps the group discount is a LOT better than the regular rate.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
31 January 2012
Dear Tallgirl1,
We appreciate that you took the time to share your comments about your stay. This past weekend was very busy in Providence with the Athletic Championships. This is one of the largest sporting events in Providence. The young people who participated worked very hard to be there and we were excited to have some of the teams stay with us. We do understand that this can add an additional energy to the hotel that one may not anticipate. From your post, it sounds like that did not cause you any issues.
I do want to address your experience in our restaurant. I have forwarded your posting to our Restaurant management team so that it can be discussed and reviewed as a training tool. It is important to us that when a guest enters our hotel (or in this case, restaurant) that they feel welcomed and excited to be there. I apologize that this is not what you experienced.
If you would like to discuss this further, please feel free to contact me directly. My email is jdahler@marriottprovidence.com
We hope you will visit us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC