Big weekend in Albuquerque, Balloon Fiesta. I was quoted $58.00 per night on the phone when I made my reservation. Upon arrival they tried to charge me $90.00 per night +tax (101.00 total) What a joke for such a crappy room. The girl at the front desk, who was the same one that quoted me the $58.00 a night, said the computer would not allow her to change the rate for my entire stay, that all I needed to do was go in early in the morning, check out and check back in and they would be able to change it. At 5:30 am Not only did they refuse to honor the rate and insisted I pay the $90.00 or leave, but when I asked for the number for a manager the gentleman at the front desk began to write it down, then made 2 phone calls which he spoke to both people in spanish so I could not understand, then threw the paper away with the managers information and said she would not be available. He did say,(in english) and i quote, why would we give you the room at $58 when it is Balloon Fiesta weekend and we can get $90.00. Well sir, I guess because you would honor the price you quoted!!! Their normal rate is $57. So not only would they not honor the reservation but they are gouging the public. Now I am stuck, I am already late getting to work and certainly do not have time to pack out my room. Also it could have been difficult to find a room so They played their game well. Not only is this a tiny crappy room. I was given 1 towel that was like sandpaper, coffeemaker with no coffee. My key wouldn't work the outer door and someone was knocking on my door several times at night and leaving, the room was absolute crap and I paid $90.00 a night. I did call Super 8 corporate for which they could not help since they are independently owned.. This one is owned by "Three Albuquerque Hotels, LP" If you decide to stay here, you are taking your chances.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
27 January 2011
For more or further information our Super 8 location is NOT for sale.
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