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Sheraton Albuquerque Uptown: Traveller Reviews

3.5 of 5
2600 Louisiana Boulevard NE, Albuquerque, NM 87110
Hotel amenities
Sheraton Albuquerque Uptown
Ranked #6 of 145 hotels in Albuquerque
4.5 of 5 stars 383 Reviews
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383 reviews from our community

What travellers say about this hotel
  • Very nice(35)
  • Parking lot(12)
  • Great location(11)
  • Balloon Fiesta(11)
  • Room service(10)
  • Friendly and helpful(10)
  • Free internet(9)
  • Flat screen TV(8)
  • Club lounge(8)
  • Would definitely stay(8)
Traveller rating
    228
    102
    32
    12
    9
Only show reviews for Family (74) | Couples (96) | Business (143)
Date Rating
Albuquerque, New Mexico, United States
1 review
1 helpful vote 1 helpful vote
“Outstanding commitment to customer service”
5 of 5 stars Reviewed 6 February 2012
1
person found this review helpful

I stayed for one night on my anniversary, when they saw i walked in with flowers, they went out of their way to upgrade my room into an empty jacuzzi suite they had available, the club lounge had excellent service and they even let me borrow a couple wine and beer glasses for my room, overall five star experience. Top notch, first class customer service.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Craig S about Sheraton Albuquerque Uptown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damen Kompanowski, General Manager at Sheraton Albuquerque Uptown, responded to this review
10 February 2012
Hi Craig S -
Thank you for staying with us for your anniversary! I'm so happy to hear that we went above and beyond. Our Jacuzzi Suites are also one of my favorite room types. Thank you for your comments and I hope you will stay here again next year.
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Colorado
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Nice upgrades and great location”
5 of 5 stars Reviewed 1 February 2012
1
person found this review helpful

It had been a while since we stayed here and the commons and room upgrades were impressive. Everything is up to date and well kept. The room service and bar menus are good and very reasonable in price. The pool area was also excellent for our kids. I would highly recommend.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 3 more reviews by 4CornersScott for Albuquerque
Ask 4CornersScott about Sheraton Albuquerque Uptown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damen Kompanowski, General Manager at Sheraton Albuquerque Uptown, responded to this review
10 February 2012
Hi 4CornersScott -
Our renovation was complete in 2009. I'm happy to read that you stayed with us again during your visit to Albuquerque. I'm glad the kiddos had a great time in our pool. Hope you visit again soon.
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Honolulu, Hawaii
Top Contributor
135 reviews 135 reviews
Reviews in 34 cities Reviews in 34 cities
56 helpful votes 56 helpful votes
“Nice rooms, convenient location”
4 of 5 stars Reviewed 30 January 2012

One of the nicer large Sheratons I've stayed at. Nice decor in rooms. Friendly staff.

  • Stayed January 2012, travelled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask kirrabob about Sheraton Albuquerque Uptown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damen Kompanowski, General Manager at Sheraton Albuquerque Uptown, responded to this review
10 February 2012
kirrabob -
Thank you for recognizing our friendly staff. Were grateful to have some of the best employees in the city.
I appreicate your comments and I'm impressed with your Top Contributor Status!
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Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Below average for balloon fiesta”
2 of 5 stars Reviewed 22 January 2012

We stayed for 4 nights during balloon fiesta. We were told there was a hotel shuttle to take us to the park and ride for the fiesta, however everytime we needed the shuttle it was reserved for pilots going back and forth to the airport so we had to walk everywhere, our room didn't get cleaned for 2 straight days and we were out of the room by 3:30am daily, our room key needed to be reactivated literally EVERY time we needed to enter our room, reserved a room with view of the mountains but got a view of the street, walls were so thin we could hear the nieghbors conversation..... Etc overall our stay was poor

  • Stayed August 2011
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Traveler00313 about Sheraton Albuquerque Uptown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damen Kompanowski, General Manager at Sheraton Albuquerque Uptown, responded to this review
10 February 2012
Dear Traveler00313 -
I'm sorry to hear about your experience at our hotel and the other issue you had on your review about your hot air balloon ride. I'm making a few changes this year so we will have a dedicated van to take customers to and from the Park and Ride location. I am also following up on the housekeeping and room key problem. Thank you for taking the time to write this review.
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Denver, Colorado
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Great Hotel Great Service”
5 of 5 stars Reviewed 20 January 2012

We drove down from Denver to see the TOOL concery at the tingley center and stay at this hotel. As a person who works in Guest Services at a 4 diamond hotel in Denver this hotel was awesome. They treated us as if we were VIP's. Jan in the bar is a keeper. She was so sweet and even kept the bar open a little later for all the people returning from the concert. She gave us an amazing place to eat for brunch the next day. The desk staff was very helpful with directions and getting a cab. If you go to Albuquerque you should for sure stay at this hotel!!!

Ken

  • Stayed January 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Ken T about Sheraton Albuquerque Uptown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Damen Kompanowski, General Manager at Sheraton Albuquerque Uptown, responded to this review
13 February 2012
Dear Ken T-

Thanks for your review, It is always so nice to hear how our staff made your stay and your trip to Albuqueque just a perfect experience. Jan is one of our long term associates that know the meaning of hospitality and what it take to make our hotel your home away from home.

We look forward to your next trip to Albuquerque...

Yours in Hospitality,

Damen Kompanowksi
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Additional Information about Sheraton Albuquerque Uptown

  • Sheraton Albuquerque
  • Albuquerque Sheraton
Address: 2600 Louisiana Boulevard NE, Albuquerque, NM 87110
Price range (per night):* 104 AUD - 183 AUD

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