The front desk staff and housekeeping people are quite good. The restoration of the former Sheraton has turned out well, evoking a Pueblo-Colonial style. The rooms are comfortable and well appointed. The hotel appears well laid out for conferences and meetings.
Both restaurants have problems. Cristobal's aspires to sophistication, but the poorly trained and unresponsive wait staff are not an advantage. The dinner was adequate, but lacked attention to detail. The salmon was overcooked and the risotto clumpy and almost tasteless, for example. The side vegetable serving was tiny. Cafe Plazuela is better, with a good quality New Mexico menu, but the wait staff is even less attentive and trained than at Cristobal's. We asked for coffee refills three times over a 25 minute period before someone other than a waiter brought it. Bent silverware was not replaced, though the wait person did at least make a joke about it, suggesting she was aware of the problem once we pointed it out. And food service at breakfast was very slow even though the restaurant was not even close to full.
So in sum, a satisfactory hotel with less than satisfactory restaurants.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
