This place is a Hyatt Regency? Really? Seems more like a tired old Doubletree or Crown Plaza. I'm a Hyatt Gold Passport Diamond member and was disappointed there is no longer a Regency Lounge. Breakfast is provided in the restaurant at no charge for Diamonds but there's no evening reception, no water.

Rooms are spartan. No media jacks, no coffee makers (I don't even drink coffee and I noticed this), no mini fridge. They're pretty basic. Even though I was at the end of the hallway, I could hear the elevator run up and down. Otherwise, though, the rooms are quiet.

The place just shows its age a bit. VIPAmbassador has touted on here how the rooms have been recently renovated. Okay, fine. Maybe so. But I suspect the renovation involved removing a lot of furniture and not replacing much of it ... or replacing it with cheesy furnishings (the "pleather" sofa in my suite was cheap looking).

Honestly, I'd rather stay at one of the two Hyatt Place properties in town or the Hyatt Regency north of town. How does a town the size of Albuquerque end of with so many Hyatt choices, anyhow?

Hotel was nice - staff assisted me when I arrived before check-in, feeling tired. Sheets really cheap & scratchy - not in keeping with nice room. Shower had to run a long time for hot water - wasteful.

Went to Albuquerque for business. Hyatt gold member and stay with Hyatt whenever possible, so I figured that the Regency would be the place to stay. unfortunately I was proven wrong!

Reception:
I arrived at 7pm, you would have thought it was 2am. No bell or doorman. One person working at reception. Line 5 deep and suffered an interminable wait to get a room.

Room:
Although I asked for high floor I received a room on a mid level floor. But that was ok because the elevator service was slow during the entire stay. Got to the room and was delighted (not) with the spartan appointments. The room was large and largely empty. One desk, no coffee table, sitting chair and a light five feet away. The desk/work area has insufficient electric outlets for work area (hey management maybe you can issue an extension cord upon checkin!!!) Oh, and there was a wonderful view facing a parking lot and radio tower.

Fitness room:
Read my prior reviews, I use the fitness facilities everywhere I go. This trip was no exception. Located through locked doors and requiring a walk to get to this Hyatt fitness room was spacious with variety and pretty recent vintage equipment. Other enjoyable amenities - a big plus for this property is the sauna but there is no pool in the winter (although when going to the fitness club you are tempted with the locked doors and paper sign saying 'pool closed')
The fitness area smelled mildly or mildew and feet. Would prefer to have a chlorine smell, but whenever I was there a staff member was wiping the place down.

Restaurant/Bar/Food:
Starbucks on ground floor with most of the usual foods. The Forque restaurant had a few good Southwest cuisine options for dinner, the lunch options were not as appealing. Bar staff in both lounge and restaurant was mediocre. Be aware there are very few options nearby. Get ready to travel in the town.

I'd definitely pass on this hotel unless you were going to the convention center immediately accross the street.

P.S., they charged me for the room water although I did not drink it. (wise to that trick)

Stayed here on our last night of our NM trip to be near the airport for our early departure flight. Did not seem like it was located in the best area...they charged for parking...about $14.00 or so. Hotel seem outdated. Went to our room and there was hair and good a portion of it on the bathroom floor and also in the shower drain. Room was kinda worn too. Went down to the front desk and told them about this. They said they would have someone come up right away and clean the entire room. They also gave us 2 free drink vouchers at their lobby/rest. bar which we used. And, so they did clean the room. After that, we went into Old Town Albuquerque and hade a very nice evening...though it was not really what I expected it to be.

All in all, after the hair issue, we felt rather creepy staying in the room. We would not stay here again.