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aloft Washington National Harbor: Traveller Reviews

3.0 of 5
156 Waterfront Street, Oxon Hill, MD 20745
Hotel amenities
aloft Washington National Harbor
Ranked #4 of 8 hotels in Oxon Hill
3.5 of 5 stars 352 Reviews
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352 reviews from our community

What travellers say about this hotel
  • Very nice(23)
  • Friendly and helpful(13)
  • Great Place(12)
  • Hotel room(10)
  • Would definitely stay(9)
  • Lounge area(8)
  • Free internet(8)
  • Potomac river(8)
  • Parking garage(8)
  • Flat screen TV(7)
Traveller rating
    108
    124
    65
    42
    13
Only show reviews for Family (53) | Couples (90) | Business (157)
Date Rating
Elgin, SC
Contributor
15 reviews 15 reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
“Tries too hard to be hip and fails”
3 of 5 stars Reviewed 1 February 2012

While there is probably an audience (one that skews younger than my 50 years) that finds this property hip and modern, I for one am not impressed. The rooms are small, with the bed running across the room instead of length wise, which I've been told is "European." It's been years since I've been in Europe, but it just feels cramped and small to me. There is a glass enclosed shower stall with no tub, not an issue for many, but sometimes a tub is nice. The floor is finished for the most part in the common areas in polished concrete. Again, that may seem modern to some, and I think their goal is some sort of art nouveau type ambience, but it feels cheap and unfinished to me. My room itself was in need of some TLC. There were deep gouges and tears in the wall paper near the desk area where people had ran the office chair into the wall. There were some very suspect stains on the wall near the toilet that it looked like someone had attempted to wipe but only smeared. The shower stall leaked water onto the floor, soaking the mat/towel. Plus the walls seemed VERY thin, I could hear muffled conversations from the room next door and I am sure it was a normal speaking voice. The TV in their room was constantly on as well. Speaking of TV, there were 36 or so channels, and fully 6 of them was either hotel use or pay per view, far too many I think. There is no room service, but there is an attached restaurant with limited hours. The hotel does have a "snack bar" with pre-packaged items for sale, but far too expensive. Use the CVS a block up the street for a bigger and less expensive selection. The property is near the National Harbor complex south of the Beltway. If you have a conference or business nearby the location is adequate. It is too far from the Metro to be convenient so plan on renting a car if you need transportation away from the hotel. All that being said, I will give props to the staff, they were all very courteous and seemed eager to please.

Room Tip: I wasn't impressed enough to offer a tip for a room except try the Residence Inn next door, that...
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  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask AJP1962 about aloft Washington National Harbor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wes B, Guest Services at aloft Washington National Harbor, responded to this review
15 February 2012
Dear AJP1962,
Thank you for your feedback in regards to your recent stay at the Aloft Washington National Harbor. We understand that the layout of our guest room was not very familiar; the Aloft hotel brand is a forward-thinking and unique alternative to your average "run-of-the-mill" hotel. Though we offer numerous services and benefits that are unique among our competition, such as state of the art in-room technology, stand-alone showers with shampoo and conditioner dispensers and contemporary furnishings, we understand that the lack of typical amenities does make some guests uncomfortable (i.e no bathtub). Please accept our apologies for the leaking shower, noticeable tears, and stains you noticed throughout the guest room. We will be sure to address this immediately with our Executive Housekeeper. Please notify us if you will be back in the area again so that we can host you and restore your confidence.
Best,
Guest Services
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Cincinnati, Ohio
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
“Disappointed”
2 of 5 stars Reviewed 13 January 2012

I have never stayed at an aloft property and I was excited to try it. Upon checking in, I was informed that there was no valet parking service. I had to run up to my room to drop off my bags and then run back down to take my car about a block around the corner to a parking garage. I was informed that I only had about 15 minutes to check in and drop my bags off before my car would be ticketed or towed. The parking was $11 and I had to walk all the way back from the garage in freezing cold temps. The room was okay but definitely not great. The worst part, however, was that the sheets on the bed seemed to have some sort of stain or dirty spot on them. It looked like a ceiling had leaked on them or something, like a large water stain. I know whoever put that sheet on would have seen it and I can't imagine why they would have thought that was acceptable. In any event, I was not impressed and will not be staying at the aloft again. I have stayed at other hotels in the harbor with better experiences.

  • Stayed January 2012, travelled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Jenny M about aloft Washington National Harbor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wes B, Guest Services at aloft Washington National Harbor, responded to this review
25 January 2012
Dear Jenny M,
Thank you for taking the time to share your most candid feedback with us. We are disappointed to learn of the details of your recent experience, especially since you were excited to stay at an Aloft property. Please accept our sincere and heartfelt apologies for the inconvenience and frustration we caused you. We will be sure to address the bed stain comments with our Housekeeping department and make sure this incident does not reoccur in the future. Please don't hesitate to contact our Director of Operations, Andrea DeFour at: 240-493-1150 so that we may find a resolution to your disappointing experience. Once again, thank you for bringing this to our attention and we sincerely appreciate you taking the time to post your review.
Best,
Guest Services
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Vienna, Virginia
Senior Contributor
33 reviews 33 reviews
Reviews in 13 cities Reviews in 13 cities
23 helpful votes 23 helpful votes
“Small but adequate”
3 of 5 stars Reviewed 13 December 2011
1
person found this review helpful

We stayed for one night. The moment you see the polished cement floors, you know this is a bit different. The rooms are small, but adequiate. It had a Scandanavian spartan feel. If you have a room overlooking the Potomac, you have a great view. Our television kept freezing and we had to keep turning it off to reset it. After several calls, we were given complimentary chits for breakfast. Speaking of breakfast, the hotel does not have its own restaurant. Ther is an area with a cold box for overpriced snacks. At breakfast you can make your own waffel or get an egg sandwich from a cook. For the area, the price is OK and iof you are visiting National Harbor, the location is great.
Sleep was a bit of an issue. I thinkk the douvet or pillows may be feather. I coughed all nioght and woke up quite puffy. If you have allergies ask for no feathers.

Room Tip: Ask for a river view.
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  • Stayed December 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask PaulSuzanneTravel about aloft Washington National Harbor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wes B, Guest Services at aloft Washington National Harbor, responded to this review
30 December 2011
Dear PaulSuzanneTravel,
Thank you for sharing your feedback with us. It sounds as though you had a guest room view of the Potomac and we hope you enjoyed it. Our apologies for malfunctioning TV set in your guest room. After you checked out, we were able to correct this issue for future guests. We are sorry to hear if you had an allergic reaction to the bedding materials. For future, please alert any hotel of these personal requests prior to your arrival. We hope to welcome you back in the future.
Best,
Guest Services
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Washington, DC
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Decent for a quick stay”
3 of 5 stars Reviewed 7 December 2011

We stayed here for a little weekend getaway and it was ok. The location is great and it's close to everything because the whole National Harbor area is only about 8 blocks square. The room was nice and clean, but we did have an adjoining room and even though the door was closed, we could hear the other gentleman staying next door. He wasn't even especially loud - you could just hear it through the door. So, be sure to ask for a non-adjoining room. They have a heated pool, but the water was still very cold and other hotels in the area have hot tubs in addition to pools, which I would've enjoyed. We had a nice stay, but it didn't exactly bowl us over. Oh, and good tip for dinner at National Harbor - make reservations, no matter where you want to eat! It's an hour wait at every restaurant pretty much every weekend night.

Room Tip: Ask for a non-adjoining room to get a good night's sleep.
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  • Stayed December 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask msmolins about aloft Washington National Harbor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reading, Pennsylvania
Contributor
11 reviews 11 reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
“Different kind of a hotel the usual fare”
3 of 5 stars Reviewed 1 December 2011

Staying at the ALOFT for a business trip wasn't the best idea in the world. While it has an interesting design and layout of the rooms is packed with modern features, it just doesn't feel like a hotel in the end.

A lack of a basic restaurant in the hotel (only have to go items) means that one has to often walk out to get food, which is fine in the summer when the weather is great, but not when its winter and National Harbor is freezing.!

  • Stayed February 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask AKCTravel about aloft Washington National Harbor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wes B, Guest Services at aloft Washington National Harbor, responded to this review
6 December 2011
Dear AKCTravel,
Thank you for providing us with your honest feedback. We apologize if you did not find our accommodations the best fit for your recent business trip. We are sorry to hear if the lack of a hotel restaurant was an inconvenience, but perhaps another Starwood property would be a better fit for the future. We hope to redeem your confidence in the future and welcome you back to the Aloft Washington National Harbor.
Happy Holidays!
Guest Services
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Additional Information about aloft Washington National Harbor

  • Aloft Oxon Hill
Address: 156 Waterfront Street, Oxon Hill, MD 20745
Price range (per night):* 170 AUD - 297 AUD

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aloft Washington National Harbor
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