Well it is big and they tried to make it "Grand" but it just doesn't seem to work. Kind of a Ritz Carlton lite not quite as much attitude.
The rooms are indeed quite large.
The staff is sort of half and half, half pretentious snobby and half genuine nice.
What this place is lacking is any kind of personality, lots of marble and gold plated stuff oh and big chandeliers, big deal it has a very off putting vibe.
Kinda looked like there was a lot of cleaning of suspicious fluids from the carpets too, given the large stains almost everywhere in the hallways. And lets not forget the big weird stain on the carpet in my room.
Room Tip: Ask if the carpets are clean! Tay away from the Main St. side the train is pretty noisy.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 February 2012
Dear Guest,
Thank you for taking the time to share your recent experience at the Grand America Hotel.
I am sincerely disheartened; as we clearly have failed to provide you with the level of service we pride ourselves in.
Our entire team feels equally responsible for this and will take the necessary steps to focus on those areas we seem to have fallen short on during your visit.
Thank you again for your most candid feedback. I would be happy to discuss the specifics of your stay as part of our continuing effort to improve the Grand America experience. Please contact me at abartholomew@grandamerica.com
We hope you will visit us again in the future and will remain at your service.
Sincerely,
Anthony Bartholomew
Director of Hotel Operation
The Grand America hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
