We decided to go up to ski in the Sierra Nevada after some good snowfalls between Christmas and New Year. We only wanted to stay one night, so we booked directly with the hotel at nearly 300 Euros for one night bed and breakfast.

The hotel describes itself to be central, yet it is well out of the village center uphill at the end of the evening. There is a lift that runs during the day, but the staff didn't know when it stopped and started.

The hotel is alpine style and pleasant. Our room was tiny, but characterful. However, our night was totally spoiled by the fact that the room temperature, with all of the radiators off, was boiling hot. Also, when we arrived, our toilet didn't flush. We asked for it to be repaired, then in the middle of the night it stopped working again.

The attitude of the staff to these issues was appalling. The manager came up to repair the toilet herself in the morning and when I told her how disappointed I was at the service and the heat and the room, she shrugged her shoulders and said she knew that it was poor.

We would not stay here again. There are better, more central hotels at more reasonable rates.