We really enjoyed our weekend stay. Mostly very clean but, please pick up room service dishes before we come out for breakfast!

Stayed here once for business and returned for a personal trip!!

Beautiful hotel with great rooms. I love my stay every time. There is a roof top pool!

The first few days at this Embassy Suites property were quite pleasurable. The staff and management were kind and courteous and I was impressed with managers assembling to greet many business travelers like myself on our way to "work" each and every day following breakfast.It was on the week-end that the wheels fell off the bus; a group of several hundred pimply-faced teenagers took the hotel hostage, while their adult chaperones sat in the bar drinking beer. It was a "vacation" for the chaperones, some from Chicago. As they slowly sipped their Sweetwater Beer, the teenagers ran amuck. They took over the pool, the dining area, and the many halls of this hotel complex which looks over and interior atrium. Any noise is amplifed, which agreed very nicely with these drama students. Now I was once a drama student; but I was polite and respected my elders. These hooligans, who partied till late evening outside other people's hotel rooms ( mine and my business associates on the same floor with young babies) ignored calls for quite. The chaperons were either still drinking in the bar or fast asleep on their all-expense paid holiday.For the following two days I incurred considerable food expences because I could not eat breakfast at the hotel ( this was included in my package). I had to lower myself and eat unhealthy fast food on the way to my business meetings. In the evenings I could not use the pool or other facilities because the teenage terrorists ( " Drama students competing in a competition-- yea, right!@) ignored calls for decorum while the hotel did nothing.
First of all I feel customers making reservations should have been apprised of the final assault of the Civil War in the South-- For these hormone-racing "kids", it was an away-from-the-parents, Club Med holiday Unfortunately it was these theatrics that will cost this hotel, which made no effort to a) hire additional security b) properly vet the " chaperons" and read the riot act when they arrived c) prepare two food service areas for 1) Guests 2) another for the assault of students. d) prepare a schedule for the pool and gym 1) a free swim for the students 2) hours for guests. I'm sorry, but it is patently obvious that there was absolutel no over-sight.The hotel staff on duty, as well as one night security officer dropped the ball.
Apologies:
The Director of Sales & Marketing, Mr. Dale Gustafson, apologized to myself and my fellow business travelers profusely. He had been away on the week-end when hell broke loose.There was also a Time-Share/Property management firm who had invited " guests" to the hotel to sell time share contracts in a calm & pleasant environment. They were not happy Time-Sharers. Mr. Gustafson stated he was mortified when he heard what had happened. He admitted to us that some hotel staff members had not used proper judgement in preparing for the attack. There was also the nagging question of the chaperons. They are still missing in action. Perhaps somewhere near the bar lounge? In the end Dale Gustafson kindly offered us an afternoon at the Atlanta Aquarium & Dolphin Show; It was peaceful there. The hotel went out of its way to apologize & invited us to return at a substantial discount. This was much appreciated, and I believe Dale Gustafson was sincerely upset. I have learned one thing from this episode; Dolphins are more intelligent and have better training than teenage " Theatre Students ".

My boyfriend and I stayed at the ES – Galleria the weekend of 1/13/12, which also happened to be the same weekend the hotel was hosting teens that were participating in a high school singing competition. I must admit that when I initially arrived and saw hundreds of pre-teens and teens hanging out, I was turned off and started to make a reservation at a different location. However, to my surprise, once we got in our room, I couldn’t hear the kids. When we returned from dinner with friends, some of the kids were still up crowded around the elevators talking but that’s expected of teens.

Also, after I registration I reviewed my registration online to verify my reduced rate and it was not on my registration. I immediately went downstairs and discussed this matter with the front desk staff and my rate was corrected without me having to speak with a manager.

I understand that some of the guest may have been annoyed with the number of kids at the hotel and feel that the wait time at the manager’s bar and for breakfast was too long. My suggestion would be to eat later than the group. It worked out well for us.

The hotel was clean and the staff was extremely friendly. This will be my choice hotel the next time I’m in Atlanta due to the free parking and not having to deal with downtown traffic.