We had always wanted to stay at the Georgia Tech Hotel and Conference Center, so with our daughter's upcoming graduation we thought it would be a perfect choice, and quite convenient! The location is great, but other than that we were quite disappointed!
Once we checked in to our room (that seemed clean) we realized we only had one bar of soap and were missing many toiletries. But when we went to use the hand towels there was hair on not one but three of the hand towels. Since we had reported this, the manager said he has taken $30.00 off our bill! Although thankful, we were hoping to know that the hotel was making sure this wouldn't be happening again. Heading upstairs, our key wouldn't work, so we had to go back down and get a new one reissued! The worst part of our stay was on our final day (Sunday morning) when in the early hours of the morning our bedroom door was being opened, and since we had the latch on no one was able to enter. We promptly reported this to the front desk. They were surprised to hear that, and called a security personnel of the hotel who went to check the lock. They had us write an incident report, and asked us to wait for the security personnel. We waited for a while, but had to leave for the airport. They said someone will contact us soon. No one called! Two days later I called the hotel back to find out what may have happened, and I was transferred to another manager, who had to look into it and call me back. Finally half hour later, I get a call from yet another person who said that they looked into it and that my husband and I were the only ones who used that key! No further explanations, and NO APOLOGIES! I will not stay here again. I have stayed at the Regency Suites and at The Hampton, both of which have been great...and had much friendlier staff.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
12 January 2012
First, we sincerely apologize for not delivering the service and responsiveness our customers have come to expect from us. We understand you were here to celebrate a graduation, which makes your negative experiences all the more upsetting to us.
We look forward to being a part of special events like graduations, football weekends etc. and we strive to make our extended GA Tech family feel at home.
Your experience is not a typical one and we hope you will consider giving us another chance the next time you are in Midtown or visiting GA Tech.
Thank you for your detailed comments. Rest assured they will be shared with the hotel staff and used for improving the service we deliver to our guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC