I recently visited Atlanta. To my huge chagrin, my reservation at the Extended Stay Deluxe, Interstate Parkway/Windy Hill, in Marietta was not honored on my arrival. This contrary to the “Guranteed Reservation Policy” stated on my reservation (made six weeks in advance) as follows:
"Guaranteed Reservation Policy:Your reservation is guaranteed for arrival up to and after 6pm local hotel time on date of arrival."
I was told at the desk, around midnight, after a four-hour flight from LA and a 20 minute drive from Hartsfield Airport that I was being “walked” to the nearest Extended Stay Deluxe hotel on Powers Ferry Road. I’ve stayed at Powers Ferry before and its facilities are half what they are at Windy Hill. I was quite irate and expressed that to the Windy Hill manager the next day. She told me that I needed to “be reasonable” that two large family reunion groups checked in before me and “what would [she have me do?] This is a business, sir.” I demanded to and spoke with Tara, the area manager, who made great efforts to find me a comparable suite, apologized profusely, and gave me a complimentary night for the first night of my reservation. However, I did not appreciate the reserve against my credit card that was made for the entire 4-day stay at the less-desirable Powers Ferry Extended Stay. Although both hotels have “Deluxe” at the end, the two are very different facilities. I reserved a one bedroom suite, king bed with full kitchen. There are none at Powers Ferry – I was given a single room mini suite, queen bed, on the very busy street side of the hotel. All hotels are not created equal!! The mini-suite was about half the square footage of the one bedroom at Windy Hill for the same price!
As Area Manager Tara was working on a comparable room in the area, the very helpful desk person at Powers Ferry, Harvietta, called around-the-corner to the Hawthorn Suites, Parkwood Circle. For a few dollars more, a one-bedroom suite was available. I thanked Tara for her efforts and moved into the Hawthorn Suites where I had an excellent stay.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC