Outstanding hotel. From the minute I approached the hotel the service was impeccable. It's the little things, but while checking in, the front desk clerk took a phone call and someone else finished my check-in. For me it wasn't a big deal, but shortly after I got to my room he called back and apologized for the interruption, got my Marriott Rewards number (which he was going to do at the front desk), and gave me 2 free days of internet for my "inconvenience". It wasn't an inconvenience at all - but evidenced by the fact that they take the highest level of service seriously. A simple gesture like that also tells you right up front that you won't fight or complain for good service - they are going out of their way to make it happen.

An extraordinarily well designed hotel - solid and the best finishes. The sheets were CRISP (in a good way) - and I haven't seen that in a long time at even other 4 star hotels. Amazingly comfortable beds, dimmers on most light switches (which is huge and not found in most hotels unless you wind up at a W or a Kimpton property (I assume that's why this hotel has it being a Palomar previously).

This hotel is beautiful but not overly trendy. It has a more lasting style and not "in your face, banging music while you walk through the lobby feel". I love a W, but this hotel feels more timeless.

I'd give it 5 stars all around except for these minor things, and some of which they probably can't change - being a Renaissance branded property:

1. I actually liked the bathrooms a lot (lit just right with dimmers), well arranged, with slide doors. The showerhead is a Speakman and I like the basic, solid nature of that - but the pressure seemed a bit low. I love high pressure with a Speakman showerhead, and this just wasn't there. Not terrible, but not what I expected.

2. The ribbed towels are not that comfortable. Good sized but scratchy and not comfortable. I feel like the regular Marriotts have better towels.

3. Windows don't open; most 4 star properties will not but just noting it - as a few do and it tips the scale for me.

I WOULD go out of my way to stay at this hotel again. Comparing the W Midtown, Lowes Midtown, and this Renaissance, I'd pick either this or the W (although I really like the more understated design of this hotel over the W). The W has better showers, but that's it.

I just returned from a stay at this hotel and have only compliments. Clean, modern, up-to-date etc. Very happy with the rooms, staff, cleanliness and restaurant. The neighborhood was very nice not a huge selection of restaurants but enough. I normally stay at the Marriott Marquis but will choose the Renaissance on my next visit.

Spacious room, comfortable bed and helpful staff. I did not try the breakfast as I was attending a company event, but the food we ate there was delicious. I had a problem with my shower which was fixed after a couple of calls to the front desk. That would be my only 'but'.

I visited this beautiful new hotel during the Martin Luther King Holiday weekend. The customer service at this hotel should set the standard for the industry. I regret not asking to meet the manager who obviously runs a tight ship. Everyone was on point from the valet to the registration desk staff. The lobby is stylishly decorated, including a beautiful fireplace and a salt water aquarium. The elevators were very rapid, and always seemed to be there right after pushing the button. My room was breath taking! Marriott beds are to die for! The rooms are very functional, and the bathroom was simply amazing. There was a dimmer light switch which came in handy as sometimes bathroom lighting can be quite blinding in the middle of the night. There are several eateries and a Publix market within walking distance of the hotel. I can say that the Renaissance Midtown will be my new home away from home when visiting Atlanta.