By most measures, W Atlanta Midtown is a great hotel. However, their obession with style (everything about the W simulates a hip lounge) gets in the way of functionality and the basics of a great hotel.
The rooms and lobbies are quite dark, with heavy emphasis on black. Two lights in my room did not work and other lights were out in the hallway. The bathroom was not cleaned very well and the "rain" style shower had no water pressure and felt more like a Seattle mist than a proper shower.
When I went to put my book away, I found an unexpected surprise in my nightstand drawer: an unsued condom and a frequent customer card from Holly's Cupcakes with two punch outs. I found it a bit humorous but what if a child came across it? You would think they could do a better job with housekeeping. Equally disturbing was a housekeeper who sat on the floor in the hallway (11th floor) near her cart talking on the phone for over 30 minutes. Also a bit surprising!
I have given W 4 stars because it is decent hotel with good staff but also with some obvious problems. If W wasn't so focused on their one word phrases ("Wish", "Whisper", "Wink", etc) and more focused on the basics, this hotel could be 5 stars. My advice? "Brighten", "Clean", "Repair".
P.S. - I have choosen not to post photos to
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
6 February 2012
Dear Rahsaan,
Thank you for taking the time to share your recent experience regarding your visit at our hotel. We take great pride in managing a vigorous preventative maintenance schedule and ensuring our rooms are cleaned at the highest level. It was certainly disappointing to hear your experience did not meet those levels. We assure you we take all your comments extremely seriously and will work with our teams to correct these failures. Again, thank you for taking the time to give us your feedback. We sincerely hope you will give us another opportunity for a future visit so we can exceed your expectations.
Michael O'Donohue
Hotel Manager
W Atlanta - Midtown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC