My wife and I have stayed here twice, once for concert at The National, and once during the 2013 Virginia Wine Expo. The location is perfect and convenient to downtown Richmond, but we've had trouble sleeping and we've had horrible room service. Here's a quick rundown of our issues.
- light coming through door & curtain
- loud A/C and showers in other rooms
- employee was loud in hall picking up breakfast orders, woke us up at 3:00 AM
- moved breakfast delivery, no confirmation until after I called back 15 minutes later, then breakfast was delivered early at wrong time
- scrambled eggs were dry, overcooked, and worse than McDonald's
- eggs Benedict was undercooked,
flavorless, and soggy
- bagel was low quality and barely toasted
- wrong type of muffin was delivered
- and last, the bacon was tough, rubbery, and tasteless. How can you mess up bacon!?
- no bottled water in the room and no vending machines in the hotel
- "at your service" button called a random phone number
We made several attempts to contact the general manager but we were ignored. I would only recommend this hotel for its convenience to the convention center and downtown Richmond.
- Also Known As:
- Richmond Marriott Hotel
- Richmond Marriott Hotel Richmond
- Marriott Richmond
- Official Description (provided by the hotel):
- In the heart of downtown, the newly renovated Richmond Marriott offers a blend of luxury and Southern charm. The well-appointed guest rooms and suites at this Richmond hotel offer great views of this city and we offer a complimentary shuttle to a number of diverse dining and entertainment venues. Other upscale amenities or conveniences include our Revive® luxury bedding, lobby Starbucks Coffee Shop and concierge desk. ... more less
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