Location : the hotel is actually quite far from Cala Gonone and the Golfo di Orosei (more than 1 hour drive, and there's nothing on that road except goats, cows, pigs...) There is only one little town which is nice to go out for dinner and it is Santa Maria Navarrese (and I deeply regretted I didn't stay there instead). Otherwise, nothing great, Tortoli and Arbatax have no interest at all. Maybe it's good if you want to do some trekking in Gennargentu, I didn't try...
Anyway, the hotel is located in the middle of nowhere.
The hotel is split in 2 different parts, and we didn't know that. There is one main building which looks pretty nice, overlooking the swimming pool and the vines. And there are two other small "buildings", down the vines, one of which is pretty far from the main building. We had the bad surprise to be in that building, close to the horses stalls. The room was dark, clearly unmaintained, gloomy and depressing. I wanted to cry when I stepped in. Besides, air conditioning didn't want good, there were electric wires hanging, nothing to extend towels (their solution was to give us an old chair to extend our towels !), smell of dirt and humidity +++ ... Oh and another big surprise : the room was actually "communicating" with another one, with of course a close door for separation, BUT the neighbors had a switch for a light which was located in OUR room. That means THEY could switch OUR light on, in the middle of the night ! Very weird.
We asked to change room, which we could do only for the last night. We were moved to the main building... and had the pleasure to sleep in a NORMAL room.
Breakfast is not good, there is no variety nor quantity.
Swimming pool and sunbeds are pretty old and dirty.
We paid 50% off, but are still very UNPLEASED and would never recommend this place.
I will add some pictures when I can.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
7 September 2013
Dear costumer, we are sorry that you have chosen a hotel that does not respond to your needs. It seems very strange that you thought would be located near our hotel in Cala Gonone, and not in Ogliastra in the municipality of Tortoli, as described in each of our official communication, it seems obvious that it is far from Cala Gonone as many other place.
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Our facility offers accommodation in three building surrounded by the Mediterranean vegetation, organized in 6 hectare park planted with olive trees and vineyards.
You have been hosted the first night in a adjoining room, which of course has the lights of the passageway in common, but as soon as the direction and realized the error you were upgraded to a double room in the main building, as per your desire, furthermore, to compensate for the inconvenience caused, we applied a discount of 50 percent. As our practice we do everything to come in against the needs of our costumers. in conclusion we would like your feedback, we consider to be unjust to have originated from unmet expectations from the middle of your trip that had as its destination Cala Gonone and not Tortoli.
Best regards. Laura Solanas.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC