As with any hotel stay, your experience at the Harvard Square Hotel depends upon your personal priorities. I just returned from a 5-day stay in Cambridge, and this property had everything that I needed. I'm surprised that other guests complained about the rooms. I found the rooms to be basic (i.e., not particularly stylish) but completely clean; also, the in-room wireless worked flawlessly, and the bed was very comfortable. All of the staff members I dealt with, at both the front desk and the housekeepers, were friendly and accommodating. (I fully believe that you get back from people in any service industry the attitude that you put out toward them--makes me wonder how some of those who were so critical behaved toward the staff). So, in summary, if you're looking for luxury and super amenities, this isn't the place for you. If you want something economical that is clean, has the basic comforts, and is well located, check it out.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
28 November 2011
Thank you so much for your kind review we really appreciate it. I was happy to learn you had a good experience with our staff and that your accommodations were comfortable. Hopefully on your next trip to Harvard Square you'll find our newly renovated rooms a little more stylish!!!
Thank you again for your review.
Warmest Regards
Richard Carbone
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC