We started a 3 week trip to America with 4 nights at the Marlowe Hotel. It is very well maintained and decorated. The staff are very polite and helpful, I had problems with the internet coonection which they assisted with. It is well located by the river which makes for a nice walk after breakfast! There was a problem on the morning we departed in that there was a power cut throughout the whole hotel which was not resolved before we left. This meant staff having to come up to our room with a torch as the corridors were pitch black and carry our suitcases down the stairs! The restaurant in the hotel was also very pleasant. Boston is a beautifull place to visit, highly recommended.

We returned to the Hotel Marlow due to the excellent service we had received on a prior trip! And again they did not disappoint. Not only do they offer their human guests the highest level of service but they also cater to the canine guest as well. We knew we were in a special place when we drove up and saw the dog treat bowl and the names of the current dog guests written on the welcome board. Staff at all levels display friendly service, followup and attention to detail. The decor is lush and comfy and we enjoyed the daily wine hour from 5-6. The value is excellent and we will return!

I stayed at the Hotel Marlowe the night before an important business meeting in Cambridge. The morning of the meeting, I realized that I did not have any dress shoes. I had arrived late the night before after driving in and was an old pair of tennis shoes. I was in a pickle, because my meeting started at 7:30 AM. I asked the front desk for advise on what I could do, and Chris Demilia, who works at the front desk, asked me what size I wore. When I told him, he said, "So do I" and offered me his shoes! I was shocked! I had no other option but to take him up on it, and I sure am glad that I did, because the morning meeting evolved into a one on one meeting with the VP of sales! I would have looked very foolish in my suit with an old pair of tennis shoes! Thank you Chris for going above and beyond the call of duty! You certainly demonstated the kind of service that is hard to come by.

I just arrived at the Marlowe today and was greeted by the same pleasant polite "can do" attitude that had me returning in the first place. After a check in that was a breeze I went to for walk to return to my room with a handwritten welcome note and complimentary cheese tray. I am now going down to their complimentary wine hour to enjoy a glass of wine. Travellers please do yourselves a huge favor and stay at the Marlowe. You will not be disappointed. The rooms are fantastic the service is over the top and you will soon find that you will be like me and writing positive reviews for them because they are just that good