No matter how many times I stay at the Charles Hotel, I still love the TV in the mirror in the bathroom. This is a great little hotel -- staff are nice, location is fabulous. The rooms are very clean, but dark -- hard to work because light isn't really sufficient -- and not huge. The Harvard chairs are a nice touch, but they aren't all that comfortable (though the shams on the bed fit nicely). Restaurant and bar are great spaces and they keep upgrading the public areas of the hotel, which means that some of the passe technology in the rooms (web TV? computerized metal keys rather than key cards) is a little strange. Very comfortable bed. Definitely recommend.

Perfect cozy New England charm, the only thing missing from my room at the Charles Hotel was a fireplace. Perfect please to stay when visiting Harvard. Wonderful spa, Corbu. Great food at Henrietta's Table. Bose alarm clock. NYT delivered to my door every morning. The TV mirror in the bathroom is a funny amenity, but I do use it.

Have been staying at charles hotel since 2000. Unfortunately recent experiences have been less than optimal. While the location and rooms are great.. the requested rooms were not ready for check in at 3 pm the last two times . Asked to hang around as the room was getting ready . Option was another room. but was facing garbage dump. Second time the manger who volunteered to look into the matter did not even respond back to respond but disappeared.
I booked again to stay there this weekend and called to request a 1 hour early check in ..only answer i got from front desk was " i cannot guarantee early check in "
If this kind of service attitude continues for a returning guest of 11 years I am wondering if I should stay there any more... And i am sure they are not bothered !!!

The hotel is centrally located in Cambridge and the facilities are top-notch. The staff fell over themselves to help out (our travel agent made some mistakes with our booking that the staff were able to accommodate and fix at 11pm when we checked in, late check-outs, emailing copies of invoices etc) and the room was more than I was expecting for the price (approx. $180 including taxes). Will definately stay there again if we are ever in the greater Boston area.