If you are traveling to Madison, Wisconsin, you need to think twice before you book at the Campus Inn on Langdon Street. This is a hotel badly in need of renovation. It is a bit of a bait-n-switch: the lobby is charming, dark woods, pretty sofas, a lovely bar area. Unfortunately, the rooms are nothing like the lobby. We had a room with two double beds. The mattresses were very old, which means unpleasantly soft with a deep well in the middle. The walls are paper-thin so one cannot help but hear the guests in the next room discussing which of them will shower first. (And having been in the shower I understood their trepidation.) Anyone speaking in a normal tone of voice could be heard room-to-room. We began whispering to each other.
The bathroom was really awful: two miniscule rooms – when I was standing at the sink both my elbows could hit the opposite walls; when I was in the shower/toilet area same situation. The tub was really half a tub, and the shower dripped water. Two people could not stand in either tiny room at the same time, or pass each other; and if either of you are over 120 pounds beware you could become a human cork. I don’t think anyone had redone our bathroom in forty years.
This hotel was 240 dollars a night? Really? They advertised free appetizers at 5:00 in the bar and free dessert at 9:00. Appetizers consisted of a small plate of pretzels, cheese curds, and a few slices of suspicious looking salami. When we went in for dessert at 9:30, there was one mini-muffin on a tray.
So searching for something positive to say… the wifi was free, they paid for the cab ride from the airport to the hotel, (rate 17 dollars) and the people working at the front desk were very nice.
It is a shame because the Campus Inn has a really terrific location close to State Street, the restaurants, the bars, and the campus of the University of Wisconsin. I’m hoping they will get their act together and put some money into this hotel – some insulation in the walls, and renovate the bathrooms. Only if that happens would I consider staying here again. The discomfort level was just too high!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
22 November 2011
We appreciate hearing from our guests, and while I'm glad that this traveler found many things to like about our hotel, I'm concerned that their impression of their guest room did not live up to the expectation created by so many other positive reviews of our accommodations. I'm very glad that they that they found our service, lobby, lounge, and numerous complimentary amenities to their liking and I'm confident that by reaching out to this guest, which I have done, we will be able to renew their trust for their next visit to Madison.
One of their major areas of concern was our bathrooms, most notably their smaller size. This is an issue we are aware of, but one that is inherent in a historic property such as ours. We are currently taking steps to resolve this situation, and are in the process of scheduling a renovation for our smaller bathrooms, in order to make them significantly roomier. Regarding the condition of their mattress - although our pillow-top mattresses are occasionally noted as "too soft" for some guests, - we will however, replace the mattresses in our rooms if they are found to not be in top condition and I have directed our staff to do so in this case - we want nothing less than for our guests to get a good night's sleep!
Regarding the sounds they were able to hear from their neighbors, this is an unusual concern, but one that we can address if brought to our attention during a stay. The guest may have been located next to a guest that was exceptionally noisy, and we would have been happy to address this in an appropriate manner, had we been made aware.
I am sorry that our complimentary offerings in the Chancellor's Club did not meet their needs. We normally receive great comments regarding the generous plate of local cheese curds and summer sausage, offered with our guests' beverages. It appears that this guest likely stayed with us during one of our busiest football weekends of the year, and it seems that we came close to running out of our regular desserts, which consist of a variety of mini-cheesecakes which are always well-received by our guests.
As I indicated above, I have contacted this guest to directly offer my apologies for the issues they encountered, and hope that they will return for a better experience and will trust that we have addressed the items that were brought to our attention.
Bill Wellman
General Manager
The Dahlmann Campus Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC