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Hilton Madison Monona Terrace: Traveller Reviews

3.5 of 5
9 East Wilson Street, Madison, WI 53703
Hotel amenities
Hilton Madison Monona Terrace
Ranked #16 of 61 hotels in Madison
4.0 of 5 stars 223 Reviews
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223 reviews from our community

What travellers say about this hotel
  • Great location(7)
  • Convention center(7)
  • Room service(5)
  • State Street(4)
  • Very nice(4)
  • Hotel shuttle(3)
  • Friendly and helpful(3)
  • Capitol building(3)
Traveller rating
    112
    63
    28
    11
    9
Only show reviews for Family (40) | Couples (56) | Business (88)
Date Rating
Yorkville, Illinois
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Good but could use a little updating”
4 of 5 stars Reviewed 9 February 2012

Overall the hotel is very nice but the rooms could use some updating.

  • Stayed November 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David Buss, Manager at Hilton Madison Monona Terrace, responded to this review
10 February 2012
Thank you for taking the time to review our hotel, and I'm glad you enjoyed your stay. We are actually in the process of renovating the entire hotel right now. A few of our floors have already been completed, and we anticipate the entire project will be finished in Spring 2012. We hope you can come back and join us again at that time! Sincerely, David Buss, Assistant Front Office Manager
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Farmington, Minnesota
Contributor
12 reviews 12 reviews
Reviews in 6 cities Reviews in 6 cities
“Classy Hotel”
4 of 5 stars Reviewed 7 February 2012

Very clean rooms, comfortable beds, small but nice pool area, cozy bar. Great location. Great views. Close to great places to eat, capitol, and lake. Very expensive unless you are able to snag a room through something like Hotwire (which we did).

  • Stayed February 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David Buss, Manager at Hilton Madison Monona Terrace, responded to this review
11 February 2012
We love your description of the Hilton Madison as "Classy". That is certainly a characteristic that we strive for here. We are also so fortunate to be able to offer such great views in our downtown location. Please come and join us again soon. Sincerely, David Buss, Assistant Front Office Manager
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Minocqua, Wisconsin
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Excellent stay”
5 of 5 stars Reviewed 4 February 2012
1
person found this review helpful

I stayed during the last week of January and had a great stay. Check-in was easy and the associates were very accommodating. The Hotel is very clean, and my room was clean and very comfortable. When I travel, I'm particular about quiet rooms, comfortable beds and pillows, as well as a nice shower. All were satisfied. Breakfast was great and the underground parking, especially in inclimate weather was nice. The views from the rooms are awesome, to the west the State Capital Dome and to the East, Lake Monona. What a great view to retire for the evening and wake in the morning to. Nice stay.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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David Buss, Manager at Hilton Madison Monona Terrace, responded to this review
10 February 2012
Thank you for all of your candid comments. I am trilled that we were able to satisfy all of your needs during your recent stay. I have to agree with you... I truly enjoy the views from both sides of the hotel. We look forward to your next visit! Sincerely, David Buss, Assistant Front Office Manager
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Washington DC, District of Columbia
Senior Contributor
21 reviews 21 reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
“Great Hotel for a Quick Visit to Madison”
3 of 5 stars Reviewed 3 February 2012

This hotel has all that it needs - proximity to the Capitol, extremely close to Monona Terrace, good food, and clean rooms. I stayed here for one night and have no complaints. The rooms need updating, but it appears as if they will be doing that soon, and I was pleased that, as a Hilton Honors member, I was able to receive a free bottle of water (hey, it's the small touches that count!)

Parking is convenient and the rooms are clean. There is a free shuttle to the airport. This is the only place I will stay in Madison. Try it - you'll like it.

Room Tip: Try to get a room at the end of the hallway with a view of the lake
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  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David Buss, Manager at Hilton Madison Monona Terrace, responded to this review
10 February 2012
I am so glad you enjoyed yourself during your short trip to Madison. We are indeed in the process of renovating the entire hotel right now and anticipate the project will be finished in Spring 2012. We are honored to be the only hotel in Madison for you and look forward to your next visit in a newly renovated guest room! Sincerely, David Buss, Assistant Front Office Manager
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Milton, Wisconsin
1 review
1 helpful vote 1 helpful vote
“Great Facility that has benefits”
5 of 5 stars Reviewed 1 February 2012
1
person found this review helpful

The Hilton is a great place. It's close to the Capital and walking distance to great eateries and fun shops. My stay was great as normal until I got home and realized I forgot my cell phone charger in my room. I took the chance and called the Madison Hilton. I was forwarded to housekeeping and nice woman on the phone checked and said that my charger was in lost and found. She said I could either stop back or they would mail it to me. Since I live a couple of hours away I asked if they could send it. I was expecting when it arrived to my house it would arrive c.o.d. In my eyes the $5 - $10 to have sent to me was worth it. When it arrived there was no payment needed. Yes price, cleanliness, and location drive us to choosing a location but great customer service keeps us coming back! So the Madison Hilton I'll be back!

Room Tip: My room was 812 and had a beautiful view of the capital!
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  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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David Buss, Manager at Hilton Madison Monona Terrace, responded to this review
11 February 2012
Thank you for sharing your great experience here. We at the Hilton Madison take great pride in our customer service, and I'm thrilled we were able to return your phone charger. We look forward to your return to our hotel! Sincerely, David Buss, Assistant Front Office Manager
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Additional Information about Hilton Madison Monona Terrace

  • Hilton Hotel Madison
  • Hilton Madison
  • Hilton Monona Terrace Hotel Madison
  • Madison Hilton
Address: 9 East Wilson Street, Madison, WI 53703
Price range (per night):* 179 AUD - 326 AUD

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