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Sheraton Madison Hotel: Traveller Reviews

3.5 of 5
706 John Nolen Drive, Madison, WI 53713
Hotel amenities
Sheraton Madison Hotel
Ranked #25 of 61 hotels in Madison
4.0 of 5 stars 229 Reviews
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229 reviews from our community

What travellers say about this hotel
  • Front desk staff(7)
  • Shuttle drivers(5)
  • Very nice(4)
  • Club floor(4)
  • SPG member(3)
  • Not available(3)
  • CUSTOMER SERVICE(3)
Traveller rating
    84
    69
    52
    16
    8
Only show reviews for Family (38) | Couples (54) | Business (93)
Date Rating
Indianapolis, Indiana
Contributor
13 reviews 13 reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“Comfortable, convenient hotel”
4 of 5 stars Reviewed 12 February 2012

I was happy to be able to redeem SPG points for this room. We only stayed one night for a pub crawl downtown, and were happy with our stay. We were able to check in early with no problems. The shuttle service downtown was very convenient and the driver very friendly. He provided business cards with information for a return shuttle and local cab companies. This was appreciated since we were off-campus. The hotel decor was very nice, and the beds were comfortable. My only complaint was the water temperature of the shower that alternated between hot and cold without being adjusted. Overall, we were happy with our stay and would return.


  • Stayed February 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask klaine17 about Sheraton Madison Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie Johnson, Manager at Sheraton Madison Hotel, responded to this review
15 February 2012
Sounds like you had a fun time in Madison experiencing the local bars for a pub crawl. I am happy that you chose to stay with us while you were here. It is great that you were able to take advantage of our complimentary shuttle to get downtown. I want to assure you I have addressed your concerns regarding the water temperature with our Chief Engineer and I am sincerely sorry for the inconvenience. I look forward to your next visit our great city.

Sincerely,

Katie Johnson
Guest Services Manager
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Milwaukee
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Return Traveller to this hotel”
5 of 5 stars Reviewed 10 February 2012

I stay at this hotel multiple times a year. Never once had a bad experience. The staff here is truly amazing and I am grateful to be able to stay here so frequently.

  • Stayed December 2011, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie Johnson, Manager at Sheraton Madison Hotel, responded to this review
13 February 2012
We are grateful to have such a wonderful guest like you staying with us so frequently. Thank you for your wonderful comments; it’s nice to hear that a frequent visitor like yourself has never had a bad experience. I look forward to exceeding your expectations for your upcoming stays!

Best wishes,

Katie Johnson
Guest Services Manager
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Stevens Point, Wisconsin, United States
Reviewer
3 reviews 3 reviews
“Wonderful, Welcoming, Friendly!”
5 of 5 stars Reviewed 9 February 2012

We stayed at this hotel as part of their "Experience Madison" Package. We upgraded to the club level and found that every ammenity was worth the upgrade. We enjoyed the club lounge and met some wonderful people there. We received a great welcome gift, complete with a couple beers from a local brewery, and a gift certificate to use at the Capital Chophouse for dinner, which was one of the best meals I have ever had. The shuttle service was very prompt and the drivers were great. The breakfast in the morning in their restaurant was excellent and all of their staff (from the front desk, to the bar tenders and wait staff) were all so friendly and did everything they could to make sure you were enjoying your stay. I would recommend this hotel to anyone who is visiting the Madison area, I know we look forward to staying here again.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Katie Johnson, Manager at Sheraton Madison Hotel, responded to this review
10 February 2012
It is great you truly had a wonderful experience in Madison, I’m glad you were able to take advantage of our package and enjoy all of the amenities that come with it. I will be sure to pass on your fantastic comments regarding our staff to the appropriate department managers. Thanks again for your great feedback. I look forward to seeing you again in the future.

Best Wishes,

Katie Johnson
Guest Services Manager
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Minneasota
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“The best staff ever!!!”
5 of 5 stars Reviewed 2 February 2012

It's so nice when your on the road to find a hotel that treats you like family. They go out of their way to make my stays wonderful. I won't stay anywhere else!! The food in the restrauant is so good I don't go anywhere else to eat. When in Madison stay at the Sheraton!!

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by Lisa S for Madison
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Katie Johnson, Manager at Sheraton Madison Hotel, responded to this review
3 February 2012
Wow, thank you for the great feedback. It is wonderful to hear that our staff helps you to feel at home while you are here. We truly appreciate your loyalty to the Sheraton and look forward to continuing to exceed your expectations.

Best wishes,

Katie Johnson
Guest Services Manager
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Contributor
13 reviews 13 reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“You can dress it up but not a true Sheraton”
3 of 5 stars Reviewed 1 February 2012

They invested in a surface remodel and it shows but you can't hide an old building.... Random smells clogged sink & tub, randomly running  toilet and old towels mixed in with the new.  Biz traveler for 1 night u will do ok, service was good and have the cool living room with computer stations on lobby floor. Free internet, No parking fee and bar restaurant on site

  • Stayed February 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Airpharm about Sheraton Madison Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katie Johnson, Manager at Sheraton Madison Hotel, responded to this review
10 February 2012
Thank you for taking the time to review the Sheraton Madison Hotel. I want to apologize that we were unable to exceed your expectations. We are taking the necessary steps to fix and update any wear and tear of the building to provide the best experience possible for our guests. I appreciate your comments regarding the bathroom area and I have passed them on to the General Manager and Chief Engineer.

Sincerely,

Katie Johnson
Guest Services Manager
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Additional Information about Sheraton Madison Hotel

  • Sheraton Madison
  • Madison Sheraton
Address: 706 John Nolen Drive, Madison, WI 53713
Price range (per night):* 128 AUD - 231 AUD

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Sheraton Madison Hotel
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