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The Springs Hotel & Spa: Traveller Reviews

2.0 of 5
135 Central Avenue, Hot Springs, AR 71901
Hotel amenities
The Springs Hotel & Spa
Ranked #20 of 37 hotels in Hot Springs
3.0 of 5 stars 128 Reviews
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128 reviews from our community

What travellers say about this hotel
  • Mountain side(4)
  • Very friendly(3)
  • Desk clerk(3)
Traveller rating
    15
    24
    18
    18
    53
Only show reviews for Family (24) | Couples (41) | Business (6)
Date Rating
Memphis, Tennessee
1 review
“Not bad at all!”
3 of 5 stars Reviewed 15 September 2011

Stay here Labor Day weekend. Good area, clean room. The only dirty area was the balcony floor. It is a busy street and you do hear the horses and motorcycles going by with the door open on the balcony, but once we shut the door it was fine. I will say a new paint job on the front would do a world of good! :) The only problem we had was that the room was not cleaned on Sunday. We left that morning and came back by for a minute in the afternoon. The room was not yet cleaned. We ran into someone from housekeeping in the hallway as we left and she asked if we needed more towels and we said yes. When we returned that evening the room still had not been cleaned and there were no new towels. We called the Front Desk and they told us to come down to get some towels, but when getting to the desk was told there were no towels, just hand towels. First, as guests at the hotel, we should not have had to go get the towels ourselves. Especially since we weren't asking for additional towels as our room was never cleaned. But then to get down there and be told they don't have any was unacceptable.

Room Tip: Be sure to choose a city view room. The "mountain view" is really just overlooking the ba...
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  • Stayed September 2011, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 2 of 5 stars Service
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Ask worldtraveler2455 about The Springs Hotel & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virginia Williams, Manager at The Springs Hotel & Spa, responded to this review
26 September 2011
We apologize about your room not being cleaned as stayover on Sunday and not getting the towel that you requested. Sunday and Monday evenings we do not have a night housekeeper on duty, and we usually keep plenty of towels at the front desk on these nights. So again we do apologize- As to the outside of our hotel- we will be getting a new paint job as soon as the weather cools down. Thank you for your comments and we hope to see you again soon!
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1 review
“Horrible experience! Don't stay here!!!”
1 of 5 stars Reviewed 22 August 2011

This place is old and gross! The people that work there act like like get paid $5 a hour! That's how sucky the service is! I would never stay here I would rather sleep in my car. They charged my credit card for charges we shouldn't have been charged! This Hotel shouldn't even have one star!!! HORRIBLE!!!

  • Stayed August 2011
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Abernathywife2007 about The Springs Hotel & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virginia Williams, Manager at The Springs Hotel & Spa, responded to this review
2 September 2011
We do apologize that this guest felt as if our service was below par. However, we do feel that their opinion of our service is based solely on the fact that they were charged for their stay when they checked out after only being here for 2 hours. These guests did not check out because they felt that their room was inadequate, uncomfortable, or dirty... These guests checked out of their room because they heard a baby crying and it "upset them to the point of tears". These guests would not allow our front desk personnel to call the guests with the crying baby or move them to another floor and room, they took it upon themselves to check-out instead.
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Contributor
17 reviews 17 reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
“Great value and style for money”
3 of 5 stars Reviewed 21 August 2011

Friendly and helpful staff. Great pool. Large rooms. Dated but has appealing retro 1960s feel. Beats stying at souless chain hotel.

  • Stayed July 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Virginia Williams, Manager at The Springs Hotel & Spa, responded to this review
28 August 2011
We appreciate you staying at The Springs Hotel. Our staff go out of their way to make all of our guests comfortable and love to receive compliments for their hard work. We look forward to seeing you again soon.
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Melbourne, Arkansas
1 review
“An overall very nice hotel.”
4 of 5 stars Reviewed 18 August 2011

The staff at the hotel seemed very friendly, and more than willing to help us with anything we needed. The only issue we did have during the entire stay was the waitress telling my mother and I that it'd be better if we took our food to go. As if she didn't want to serve us. However, since they closed in an hour and a half the and the place looked pretty cleaned up - I can't blame her too much for that. (We were planning on making it to go anyway.)

The room was nice, smelled fine, and was very clean. I have no idea who had the misfortune to get a room that they said made their feet black - but I can assure you that I walked barefoot in our room a lot and had nothing disgusting was on my feet from it. Perhaps it's because I was in a nonsmoking room, and they weren't. If that's the case - well honestly that's what can happen in a smoking room...

We also took part in the spa while we were there and it was more than satisfactory! The entire experience was well worth the money paid for it. Thanks to the hotel for making our vacation even greater than we expected. We'll be visiting again.

  • Stayed August 2011, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Issaness about The Springs Hotel & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virginia Williams, Manager at The Springs Hotel & Spa, responded to this review
28 August 2011
We appreciate your great comments on our hotel. The staff love to get "kudos" from our guests. I will certainly mention to the new manager in the restaurant your issue with the waitress. They are not supposed to "rush" people in and out. Have a great week and we look forward to seeing you again.
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Conway, Arkansas
1 review
1 helpful vote 1 helpful vote
“We had a high opinion of this older hotel”
4 of 5 stars Reviewed 31 July 2011
1
person found this review helpful

My wife and I, along with a son and family spent the weekend at this hotel. The hotel has obviously been around for awhile, however, the staff was extremely friendly and capable. I could not discover anything that we considered dirty, or any less clean than the "higher priced" hotels in the area. We fully enjoyed our stay. If one has a room on the street side, be prepared to listen to motorcycles passing during the night. But remember that Hot Springs is a big draw for motorcycles. The food was good, the price was right and the room was more than acceptable to us. The rooms we occupied were considered better than hotels of higher price in the area.

Room Tip: We got an upgrade just by asking and no cost increase
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  • Stayed July 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask working80 about The Springs Hotel & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virginia Williams, Manager at The Springs Hotel & Spa, responded to this review
1 August 2011
Thank you so much for the great review!! Our staff is always overjoyed when they receive lots of great compliments, especially our Housekeeping and Maintenance staff, as they work really hard to have our guests in clean and comfortable rooms. We look forward to you staying with us again!
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Additional Information about The Springs Hotel & Spa

  • The Springs Hotel
  • Springs Hotel Hot
  • Downtowner Hotel Hot Springs
Address: 135 Central Avenue, Hot Springs, AR 71901
Price range (per night):* 133 AUD - 188 AUD

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