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Staybridge Suites Hot Springs: Traveller Reviews

3.0 of 5
103 Lookout Circle, Hot Springs, AR 71913
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Staybridge Suites Hot Springs
Ranked #8 of 37 hotels in Hot Springs
4.0 of 5 stars 102 Reviews
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102 reviews from our community

What travellers say about this hotel
  • Very nice(10)
  • Laundry facility(4)
  • Indoor pool(3)
  • Living room(3)
  • Bedroom suite(3)
Traveller rating
    63
    18
    7
    4
    10
Only show reviews for Family (40) | Couples (35) | Business (9)
Date Rating
Friendswood, Texas
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“go for the view”
4 of 5 stars Reviewed 8 February 2012

Great view, situated between two lakes and at night the lights of all the boats are beautiful. Easy to get into downtown Hot Springs, 10 minute drive. Rooms were fresh and clean. Pool is small and beware unsupervised children.

  • Stayed July 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
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Ask ICness about Staybridge Suites Hot Springs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Springfield, Missouri
1 review
15 helpful votes 15 helpful votes
“Beware of Staff going through your things.”
1 of 5 stars Reviewed 23 January 2012
15
people found this review helpful

My husband and I were celebrating our 30th anniversay we came to stay for 2 nights at the hotel. (friday and saturday1/20-21/2012). Saturday morning before we left for a day at Oaklawn Horse Track, I made our beds and zipped all our suit case and bags and left them in our room. On top of a desk we left a grocery sack of snacks.(full bag of cheetos, full bag of fritos and a couple of candy bars) When we returned later that evening we noticed that the suit case had been moved and unzipped, the snacks were gone. We immediatly went to the front desk who took some notes and said he would leave word for the manager. Kristi Gansky General Manager to this hotel.just called today 1/23/2012. and said she believes her staff instead of their guests. So you can expect that someone will go into your room and go through your belongings.. DON"T LEAVE ANYTHING OF VALUE AT STAYBRIDGE SUITES HOT SPRINGS, AR.

  • Stayed January 2012, travelled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask theresa b about Staybridge Suites Hot Springs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Staybridge Suites, Director of Sales at Staybridge Suites Hot Springs, responded to this review
25 January 2012
I am so sorry that you had a bad experience with our hotel. I am aware that Kristin Gansky General Manager did call you on 1/23/12 to resolve this issue and even offered to purchase the goods that you believed where not in their appropriate places. Our housekeeping staff have all been here for almost three years and we have never had a complaint about them taking items or going through any guest belongings. The certain housekeeper that cleaned your room over the weekend has been known to turn in money that has been left behind from a check out and even a set of diamond earrings. To run a company that involves going in and out of guest rooms you have to have people that you trust and believe in. I am very sorry that you believe that something was taken from your room. I know that as the general manager if anything happens Kristin takes firm measures to make sure we wont ever have this complaint again. She has held a meeting with our housekeepers and they are now being inspected everyday when they leave. Even though this has never happened before since you two have spoken she has been checking purses of the housekeepers when they arrive and when they are leaving to make sure that our housekeepers are not leaving with any items they did not come with. We hope that you give our hotel another chance because like I said if we ever have a complaint about something we go through extreme measures to make sure that we will not be getting the same complaint twice.

Best Wishes,

Jessika Carpenter Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
“Welcoming Hotel”
5 of 5 stars Reviewed 22 January 2012

What a welcoming hotel on the hill, overlooking the lake, after many hours in the car! - This is a clean hotel in a great location. The staff were very helpful and treated each guest as a member of their own home. The hotel is located in a very convenient location, being only a short distance into historic Hot Springs. The breakfast was always hot and there was always a nice selection to choose from on the buffet. The hotel was booked but was not noisy or too crowded. It was a restful place to stay over the holidays and to enjoy the sites of Hot Springs. We will definitely be back!!

  • Stayed November 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harrison, Arkansas
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
“Great place for winter travel.”
4 of 5 stars Reviewed 2 January 2012

Great hotel. Really clean and nice. Indoor pool is great when traveling in the winter.

Room Tip: Indoor pool and hot tub.
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  • Stayed December 2011, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask mcarter112 about Staybridge Suites Hot Springs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“A stay at peace and comfort!”
5 of 5 stars Reviewed 28 December 2011
1
person found this review helpful

A clean hotel, friendly staff, a great location with veiw of the Lake and easy to approach, away from town within short driving distance! Hope the hotel is maintained well in the coming years!

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Staybridge Suites Hot Springs

  • Hot Springs Staybridge Suites
Address: 103 Lookout Circle, Hot Springs, AR 71913
Price range (per night):* 101 AUD - 184 AUD

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