Absolute worst place we've ever stayed at in Gatlinburg. Substituted our confirmed 2 queen w/ a 2 double that looked out at a stone wall. Dirty red carpets had a dark iron burn just as we entered the room. Dirty kleenex were under the bed (still there I assume). Commode 'rocked' when sat on. Door didn't lock properly and had to be forced. Advertised 'guest laundry' - one washer/one dryer and the dryer was OUT OF ORDER. Outdated elevator.

Staff is allowed to 'break' in the parking lot smoking, talking, staring, etc while guests are trying to maneuver in the parking area - I overheard other guests complain about this.

The two women in the office had no idea how to interrupt their own printed confirmation or explain why the confirm. for the 2 queens's was same price as the final price as the 2 doubles. They were both rude and the older woman had a nasty attitude. I simply asked for explanations, which they were unable to provide and they became quite defensive as if *I* were the one who should interrupt the confirm for THEM and provide the information, when they were unable to give ANY explanation - just wanted to argue.

After returning to my room the younger woman called our room twice to tell us what we'd already been told and offer a small credit, which we refused telling her we'd already made other arrangements.

We checked out 3 days early and went to another facility. (the gentleman on the desk when we checked out was extremley nice and professional. also the refrigerator in the room cooled very well - these were the only 2 things I can be positive about concerning Reagan Resorts.)