We have stayed at this resort about six times over the years. This time we stayed in a two bedroom creek side room. It was great as usual. This review, however, will center around the staff of this great Holiday Inn property. I want to name a few of the staff who made our stay so pleasurable. First Eric, the front desk manager for allowing us to store a few items while we stayed over at Mount Leconte before check in. Then Matt, a front desk specialist who was so courteous and paid a great deal of attention to detail. Amanda, another front desk specialist we encountered, remembered me by name and on a number of occasions asked if there was something more she could do for my wife and I. Kolby, who worked in Guest Services, never missed an opportunity to ask about our vacation and how it was enfolding. The maintenance staff and housekeeping staff were always courteous to us. Those people are busy! The place is impeccably clean and neat. All is in working order.
If you ever want to visit the Great Smokey Mountain National Park, I strongly suggest that you stay at this resort. The friendliness, attentiveness and attention to detail is without equal.
