This hotel is very convenient to National park, Ober Gatlinburg, and the Trolley's. The hotel is dated but our room (#300) was clean and comfortable with a mini fridge. It had a nice balcony with 2 rockers, facing the Parkway. Staff was very friendly and helpful.

My husband and I went up after Christmas, December 28th - December 31st. Our room was to be a King Delux. The bed was hard as a rock, could have slept in the car and been more comfortable, the pillows were lumpy. The curtins were just barley hanging from the wall, if we had turned the air up much at all Im sure they would have blown down. There was no flat screen TV, the toilet was to close to the shower to even sit comfortably. They have a sign hanging in the bathroom wanting you to use the same towels for your entire stay. They came in and emptied our trash and finally gave us fresh towels while we were there. The toilet paper was one ply and awful, we bought some of our own for our stay. If we had not prepayed for the room we would have refused it and stayed somewhere else. Our room was on the second floor, and the pool pump was somewhere close, we heard it kick off and on constantly. And there was no privacy at all, the walls were so thin you would have had more privacy in a trailer on wheels. like i said we prepaid so we had to tough it out, but we wont be back to this hotel at all and we are not so sure we will be staying with the Wyndam branches at all in the future...

We booked this hotel in advance for Christmas weekend. The desk staff was very friendly at check in and check out. The room was clean and very comfortable. This was our 2nd stay here and it was great as always. The only negative thing was the heated indoor pool. The smell of Chlorine was very overwhelming and it just wasn't that warm. We only stayed in about 5 minutes then bolted for the comfort of our room.

This review is a year old.

During our stay on Christmas weekend 2010 this place was great. Close to most restaurants and entertainment. The room was clean with fire place. It seemed to have been recently remodeled. We had a problem with the fireplace soon after we walked into the room but one call to the front desk and it was fixed right away.

We have have complaints from our stay and the value was great.