From the concierge, who stayed on the phone with us as she gave us directions and talked us in, to the polite young man who parked our car and took our bags to our room, to the upbeat, enthusiastic food service manager who served our breakfast, to anyone who was ever maning the front desk - everyone gave the impression that they LOVED working here.
They were also empowered to solve problems on the spot - no taking every issue to their manager. Here's an example: I am meeting someone at the hotel for a lunch meeting. I go to the area where lunch is usually served, only to be told lunch is room service only today. I tell them, well, I can't sit in my room with this business associate, without missing a beat they said. "Call Moses, have him take their order and serve it in the dining room."
When I would see staff in the lobby or dining room, they would say, "nice to see you again". Very warm, sincere and friendly.
The room was clean, the bed and sheets incredibly comfortable. The fitness center, good sized with good variety of equipment. Quick, efficient car service.
I loved my entire experince here and will definately come again!

My Family and I visitied NYC between Christmas and New Years, booking 4 rooms and stayed 2 nights.

The hotel is very nice, looks recently updated. Has a very modern feel to it. Staff was very polite and helpful; gave easy direction to the closest Subway (only 3 blocks away) that took us to Time Square within minutes.

The Hotel is a nice walk away from the Brooklyn and Manhattan Bridges.

The rooms were spacious and clean, nice flat screen TV and comfortable king size bed.

We ate breakfast downstairs, which was OK. Nothing special. Although it was odd that they ran out of Bacon, Orange Juice and one or two other staples of Breakfast Menu items…

The bar on the top floor was not what i was hoping for what is considered a Business Hotel. You had to exit the hotel and come back in a separate entrance. The bar itself was nice with great views, comfortable seating for conversation... but the disco type music they had playing was at such a high volume it was hard to hear your companion even when screaming. For a midweek visit the music should have been softer and possibly Jazz like to promote conversation and changed to a Night club on the weekends.

Odd how my biggest complaint (wording wise) is against the bar and not the Hotel itself... so I guess I really did like the hotel!!

On quiet side street within walking distance to brooklyn bridge, DUMBO, restaurants shopping and subway. Comfortable rooms with great beds, linens and helpful staff. Only missing free wi-fi in rooms. Wifi free in lobby.

The facilities of the Hotel were good but besides a couple of staff members, most of them needed to work very hard on showing a better service to customers. First of all, the lady who helped me to book the room over the phone was very sharp, no polite, and insensitive. After reserving my room, I called back to tell her that I did not receive her email with the details of my reservation, she said that she had sent it already, I said that I did not receive it and she asked me to call later. three days later, I called to the 1-800 phone number and finally a customer representative found out that my name and email address was wrong, fixed it and sent me the email back.

I arrived to the hotel expecting a parking lot that they don't have, I call them and asked for parking directions and somebody directed me to a private outside parking that doesn't connect directly to the hotel, which charge $25.00 per night. The first morning in the hotel we had a buffet breakfast in the main restaurant, then the second day we went to the restaurant and they told me that I was suppose to go to another floor to get it. No one had told me that; the brochure reads that breakfast was until 11:30, while downstairs the staff told me that was until 11:00 am. Finally, we ate downstairs, where they charged me about $97.00, but one of the staff members gently gave me three coupons of $25.00 when I told him that my reservation included breakfast, so I end up paying the rest, which wasn't that bad. I said to the lady in the restaurant that I was expecting a better service in a 4 stars hotel, to which she said "YOU ARE IN BROOKLYN" and I was simply SPEECHLESS.