I have stayed at the Bertram Inn a few times since my daughter moved to Boston and have always been impressed by the food (their cook is amazing) the friendly staff and the beautiful setting. I was lucky enough to stay there in December and was blown away by how beautiful the holiday decor was, they even had a Victorian sleigh in the front yard- so charming! It saddens to me to see their excellent service disparaged in some of these reviews because the staff there really went the extra mile for me from accommodating my gluten allergy to helping me navigate the city."

What a charming little house in a warm neighborhood. Lovely girlie beds and great tea area! I too was put off my less than friendly front desk. Other than that perfect.

We loved our stay at The Bertram Inn. We have stayed here before and love the charm of the rooms, the delicious breakfasts and the kind staff.

Each time we stay we try a different room and have loved each one for different reasons. They are all beautifully decorated, have very comfortable beds, small but immaculate bathrooms and although located on a city street we have always found them to be quiet and restful.

Breakfast is served in the warm and inviting living room and the sunny porch. There is always a hot entree, a tasty sweet item, lots of fruit and many bread choices. Their coffee is wonderful and available all the time. There are also snacks and sweets left in the living room for late night snacks.

We have found the management, staff and cleaning personnel to be welcoming and helpful. But, I will say that on our last visit, we checked in later in the evening and the young man on staff did not ask if he could help us with our bags(even though on previous visits this had not been a problem). He could see we struggled with one bag and raced it up the stairs and threw it into our room and was gone. And one evening and morning we were there, there was a woman in charge who never gave us a greeting, a look or any other consideration. It appeared she was at odds with the other staff members and it reflected back on the guests. This was not the service we have come to expect at the Bertram. That being said, we will visit again, but hope some staff members realize that we do notice when things are not the way they should be.

This is a review of the first time I went to Bertram before the September visit. I was visiting my son and grandson and had a terrible attack of gout in my toes. I could not walk. I asked if I could check in early. I was given an rude no. Ok, understand that. But I couldn't walk , so I asked if I could come early and sit in lobby and do work on laptop. A reluctant yes was given. When I came in disabled and with my dog which they allow , I was given such attitude. I was in pain and just wanted to relax. It was like me asking at two to sit in lobby was such a hardship for them. Really? That is a big deal? When I finally got my room it was on the third floor. No longer were there lovely antiques, but rather garage sale quality furniture, small room, awful bathroom, lousy plumbing. The staircase up was dangerous , narrow, no handicap access anywhere. It was a winding very narrow passage. No one helped with luggage and I could hardly walk.
I stayed there one more time after this when I was in area with my dog. Again staff was awful, very unprofessional and as on first visit inaccessible. I was told by manager that this was not the place for me when I requested not to be on third floor. I am thinking he found my poor review of him and his staff unwelcome as well as not wanting to have to accomodate any disability. I hope this inn changes management eventually, upgrades third floor and staircase and trains staff to be professional!