This is a review of the first time I went to Bertram before the September visit. I was visiting my son and grandson and had a terrible attack of gout in my toes. I could not walk. I asked if I could check in early. I was given an rude no. Ok, understand that. But I couldn't walk , so I asked if I could come early and sit in lobby and do work on laptop. A reluctant yes was given. When I came in disabled and with my dog which they allow , I was given such attitude. I was in pain and just wanted to relax. It was like me asking at two to sit in lobby was such a hardship for them. Really? That is a big deal? When I finally got my room it was on the third floor. No longer were there lovely antiques, but rather garage sale quality furniture, small room, awful bathroom, lousy plumbing. The staircase up was dangerous , narrow, no handicap access anywhere. It was a winding very narrow passage. No one helped with luggage and I could hardly walk.
I stayed there one more time after this when I was in area with my dog. Again staff was awful, very unprofessional and as on first visit inaccessible. I was told by manager that this was not the place for me when I requested not to be on third floor. I am thinking he found my poor review of him and his staff unwelcome as well as not wanting to have to accomodate any disability. I hope this inn changes management eventually, upgrades third floor and staircase and trains staff to be professional!

This B and B was recommended by a friend and was not disappointing. The decor is immaculate, the staff friendly and helpful. Rooms are excellent. Close to great shopping and restaurants and the train is minutes away. Would stay there again.

Beginning impression was positive but this didn't last after our first night of a three night stay. Upon returning to the Inn at the end of our second day there was a letter attached to the front door with our name on it and the inscription "Open Immediately." The letter went on to explain that we had inadvertently been put in the wrong room and that they had moved all our possessions into another (and much less desirable) room from the second to the third floor. Their apology was accompanied with a bottle of wine in our new room (we don't drink). All of our belongings were completely in disarray as if they had just been scooped up and "dumped" into a small closet that had no light. The bed was a double bed (downsized from a Queen) although they told us the bathroom was much larger. It took them another day to find my phone charger which was left in the other room. Needless to say after much complaining about what felt like a total invasion of privacy, they credited my credit card for one night. On the positive side I will say that the Inn is clean, quaint, the food was very good, and it's only a block away from the Green Line. That being said, we will be staying somewhere else when we return in May.

When we first arrived at the Bertram Inn, we were met by a lovely young lady (unfortunately we forgot her name) who showed us to our rooms, explained that there was coffee/ tea and cookies available at all times in the living room and who was more than happy to help us find our way around Boston and Brookline.

The room itself was quite spacious. We did request for an extra bed one week prior to our stay due to a change of plans, which made the room a bit smaller, but for two guests room 5 had more than enough space. Our bathroom was not ensuite but just a little down the hall. We didn't mind that too much as the B&B really has a very homely feeling to it, so it just felt like going to the bathroom at home.

Breakfast was lovely and varied, however, on one specific morning we apparently got up too late because around half an hour before the breakfast ended, all food had already been eaten. We asked for more scones, buns or bagels and we did get some, but the buffet itself was not filled again.

Brookline is about 20 minutes from downtown Boston (MIT/ Harvard) by T line. The closest stop is actually just around the corner from the Bertram Inn (about 2-minute walk).

We would definitely stay at this B&B again. It is true that there are B&Bs which are closer to Boston, but the personnel was so friendly and accomodating that we just have to recommend it to future visitors of Boston.