We have come to expect a certain level of quality at Hampton Inns and were delighted to find that exceeded by this Hampton Inn near the Savannah Airport along I-95. The room was spacious, clean, quiet and overlooking a beautiful pond. The breakfast offering was the best we have encountered at any Hampton Inn. We will be back on our next pass through the area.

Hotel staff was very accommodating and helpful. Hotel was very clean. Nice to get our warm fresh cookies! Only complaints are the Internet is VERY slow and unreliable. Kept getting kicked off... glad I have 4G and had an alternate Internet choice. Also, very difficult to find the hotel. It's hidden behind other hotels and the signage is almost nonexistent. At breakfast, my daughter whispered, "Is it senior day?" (Yes, we avoid those days at the grocery store!) no offense to seniors, but there were BUS loads! I know Hampton can't help this, but it made breakfast impossible! Food was not replenished (Hampton CAN help that), no seats anywhere! Had to leave early the next morning and was told at check-in that to go breakfast bags would be available, but no such case. I was told, "We don't do that on weekends" Really?! Since when? So we left hungry and dissatisfied... guess they didn't want to have to give the tour groups to go bags so they didn't do it for anyone! Hhonors Gold member not real happy.

I have been alternating my stays in Savannah recently between the Spring Hill Suite at the airport and the Hampton Airport. Mostly because of balancing my HHonors and Marriott Rewards Accounts. But I have also found I really like the 4th floor suites at the Hampton. Huge rooms and very comfortable. And the pricing is the same as the Spring Hill's smaller rooms.

My only complaints about the Hampton, and these are nit-picky, are the poor attitude of the front desk staff and the breakfast. Each time I have checked in recently the staff do not thank me for my loyalty to Hilton. Not a big deal, but it is a way to build some brand loyalty. Also, each time when checking in the front desk staffer has received a call and answered it and juggled the phone while helping me and talking on the telephone. That to me is just as rude as me coming in and talking on the cell phone while they try to get me checked in. I am your customer, treat me like the valuable customer I am supposed to be. Putting the housekeeping manager in contact with the GM is not a priority, I am your priority. My company spends an awful lot of money at your property treat us like we are important.

Second complaint, the breakfast. Each time recently I have stayed there has been 1-2 buses of elderly tourists staying at the hotel. And when I am going to have breakfast at 6:45 they have decimated the breakfast bar. The lady in charge of the breakfast is more interested in chit-chatting with the elderly guests than she is in refilling items. I understand we are supposed to respect our elders and I do. But you know you have other guests who are on a schedule staying there, plan accordingly. I am not going to wake up at 6 AM to beat the rush just so you can socialize with the tourists.

If the GM is reading these things I would appreciate a response on here so I know how you plan to handle these 2 comments.

Thanks.

We stayed here for several days over Columbus Day Weekend. Everything went very smoothly and the staff is very friendly. However, on our last day, some of the towels were rather worn thin - I would have replaced them in my own house, let alone not put them out for guests in a hotel. We came back, after being gone all day, to find that while the room had been cleaned, several dirty coffee cups we'd left were not thrown out when the room was cleaned. It wasn't a big deal and I would stay here again, but its the difference between good and great.