I check in pretty late and I didn't understand the check in procedure because the office look like it was close, I pick up the phone in the lobby and was greeted by a young man who help me out, My room reservation that I made online is not what I got when I got to my room, I called down to the office and the young man tried to help me, but in formed me that he wasn't a desk clerk so he had no way of getting into the system,My mom said ok she will take it up with front desk in the morning, that morning when we came to the front desk my mom told the young lady our situation she immediately apologize and told my mom to give her a second because they were sold out that weekend and our room type they were sold out of, It took her about 2 minutes she found my family the room type that we reserve and got us all on the same floor, my mom thank her because we needed to be close to each other, My mom is going through chemotherapy and she didn't need a smoking room, the young lady apologize again for the mistake and told my mom to go get some rest everything is taking care of now, I just really want to thank Lawanda,Her spirit was so grateful, She handle the situation with...I check in pretty late and I didn't understand the check in procedure because the office look like it was close, I pick up the phone in the lobby and was greeted by a young man who help me out, My room reservation that I made online is not what I got when I got to my room, I called down to the office and the young man tried to help me, but in formed me that he wasn't a desk clerk so he had no way of getting into the system,My mom said ok she will take it up with front desk in the morning, that morning when we came to the front desk my mom told the young lady our situation she immediately apologize and told my mom to give her a second because they were sold out that weekend and our room type they were sold out of, It took her about 2 minutes she found my family the room type that we reserve and got us all on the same floor, my mom thank her because we needed to be close to each other, My mom is going through chemotherapy and she didn't need a smoking room, the young lady apologize again for the mistake and told my mom to go get some rest everything is taking care of now, I just really want to thank Lawanda,Her spirit was so grateful, She handle the situation with so much compassion for my mom and I never seen a front desk clerk so genuine and who just wanted my mom to rest and not stress, Thank you again Lawanda and for her, this will always be the hotel me and my family will stay at...More
Show less