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CandlewoodSuites
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Reviewed 22 March 2014

I stayed in this hotel for two nights in February. The room number might be 113 as I could not recall clearly. The room looks OK. At the second night, I started feeling itchy on my left thigh and I thought that might be allergy so I didn't pay too much attention on it. However in the following two days after I left the hotel, reddish and itchy bumps started to emerge on my trunk and extremities. There were over thirty bumps on my body at the peak. That is really a terrible experience for me and I learned a lesson that I should always check the bed sheet every time I checked into a hotel room from then on. I admit that I didn't see bed bugs with my eyes since I never thought of the possibility during my stay, however all the manifestation of the bumps is in accordance with typical bites of bed bugs. So I would suggest you think carefully before you book this hotel.
As a side note, the hotel has free DVDs for guests to borrow however the DVD case that I picked didn't have any disc inside which is quite disappointing.

Date of stay: February 2014
  • Trip type: Travelled on business
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3  Thank perfectsong
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGCare, Guest Relations Manager at Candlewood Suites Jacksonville East Merril Road, an IHG Hotel, responded to this reviewResponded 7 April 2014

Dear perfectsong,

Thank you for staying with us and leaving a review about your visit. It is regrettable that this stay was not 100% satisfactory. We have sent you a private message to discuss.

Sincerely,

Pam G
Case Manager
IHGCare

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Reviewed 13 January 2014

I would never stay here again. The white curtains were yellow with smoke stains. The internet did not work and the front desk had no answer. The bed was hard and I don't think the bed spread had been washed in months.

Date of stay: December 2013
  • Trip type: Travelled with family
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Thank carriebell
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGCare, Guest Relations Manager at Candlewood Suites Jacksonville East Merril Road, an IHG Hotel, responded to this reviewResponded 29 January 2014

Dear carriebell,

Thank you for writing us feedback about your stay. Please accept our apologies for the shortcomings experienced on this occasion most especially with the condition of the room and Internet connection malfunctioning. We appreciate you letting us know about these unsatisfactory circumstances as this is our best means of considering for upgrades needed.

Sincerely,

Pam G
Case Manager
IHGCare

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Reviewed 1 January 2014

We have stayed in a number of Candlewood Suites and came to have some expectations of the brand. Thus it is good to know that this hotel met the same standards and expectations that we have. We chose to stay here as a stop on our road trip to Orlando, and this is after driving for a number of hours from Atlanta. Hence when we checked in, it was already late evening. The check-in process is nice and quick which is good as we were planning to go to a interesting place for dinner.

The room: Nice and clean as expected of a Candlewood. They have all the usual amenities in the room, but we did not make use of any as we stayed only for the night and had to leave early the next day to get some sights in before heading to Orlando. Generally the room is well-kept and clean which is nice after being on the road for so many hours.

The location: It was just off a highway which make it easy to get to and there seems to be a couple of nice eating place and a supermarket nearby which could help with meal options.

Conclusion: If I am coming back to explore Jacksonville, I will stay here again given the price, amenities, and location.

Date of stay: December 2013
  • Trip type: Travelled as a couple
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Thank julianatay
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 October 2013

This was my second stay at this Candlewood location. I was disappointed that the A/C in the room was not working properly and took 3 days and some aggravation to get them to fix it. One has to wonder whether maintenance is getting performed. I did note that most of the employees had only been working at the location for a few months.

Date of stay: October 2013
  • Trip type: Travelled with family
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Thank Brian S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CandlewoodSuitesJax, Manager at Candlewood Suites Jacksonville East Merril Road, an IHG Hotel, responded to this reviewResponded 18 October 2013

We appreciate your input regarding our in room A/C equipment. We appreciate your choice to stay with and will do our best to make your stay more comfortable in future. Sorry for inconvenience during your last stay.

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Reviewed 9 August 2013

I stayed here with my family last week and it was a nice hotel overall, but I've stayed at nicer Candlewood Suites in other areas that have better hospitality, and a better in house DVD / movie collections. Otherwise everything was great. The hotel is right off I295 on the East Side of Jacksonville and fairly close to the Beach and about 10 to 15 minutes from the Zoo. There is a Publix right next to the hotel too and there are restaurants relatively close. Pricing is pretty good and they have a large pantry you can charge items to your room if you get hungry or thirsty at any hour. I've stayed at nicer hotels in Jacksonville, but there is nothing bad or that would keep me away from here if I needed to stay here again. Also if you are scared of larger bridges there is a fairly larger suspension bridge just north of the hotel on I295 you might have to go across to get to the hotel unless you plan to go around it to one of the other many bridges in Jacksonville going across the river. You can go to google street view to see it if you need too. Please vote this review helpful if it helped you in any way. Thanks!

Room tip: Rooms have a DVD player so bring your DVD's if you want to because the hotel's collection is a bit outdated.
Date of stay: August 2013
  • Trip type: Travelled with family
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2  Thank wofiii
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CandlewoodSuitesJax, General Manager at Candlewood Suites Jacksonville East Merril Road, an IHG Hotel, responded to this reviewResponded 5 September 2013

Thank for taking time to share your experience at our hotel. Our hotel service team really appreciate your in depth review of our services. It was a great pleasure to have you as our guest and we look forward for the opportunity to provide great hospitality service during your future stays with us.

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