We decided to go here to celebrate my 40th birthday. When we arrived it was to a warm welcome, they knew I was here for my birthday so they all wished me a happy birthday as well as the concierge and couldn't do enough for us.
Everything we walked out and in it was welcoming and they always said hello, have a nice day, welcome back, have you had a nice day. On checking out they seemed genuinely sad by this, they asked if we'd had a great time, my partner told them that we had also got engaged whilst here. They were so enthusiastic to hear about it and told others around them too.
So the staff are fantastic, Brandon on concierge was brilliant in helping us get some Yankees tickets.
Location is fantastic! Steps away from the hustle and bustle of Times Square but quiet enough to sleep uninterrupted. The ambience is great, low lighting and calm music. Although we never used it there is a rooftop bar and restaurant, must be good as locals were queuing to get up there.
Room was a decent sized room, comfortable and massive bed.
If you've ever read a review by me before you'll see that I always ask one question! Would I stay here again........
A huge yes is the answer to that.