We were at this place for less than a week & were not too satisfied.
We' ve had trouble with our WiFi connection & called the Front Desk for help. The woman & the supposed evening man supervisor/manager had a TOTAL attitude. The woman was very unprofessional and very unknowledgeable about her guest approach. Not very welcoming either by phone or personal. Not very content dealing with her so I requested for the "manager" which I thought was going to murder me for assistance about the Wifi. Listen you two, working in service industry takes severe professionalism. Do not make us feel like we are BURDEN when we call for anything. Oh & by the way, thanks for just hanging up when we called beforehand to make sure our reservation went through. You are awesome! This department needs to be thoroughly looked at by the owner.
On the other hand, concierge & the luggage guy are friendly and accommodating & I don't have a single complain.
My room was kept immaculately clean by our housekeepers which I am happy about.
NOW THE QUESTION IS WOULD I GO BACK OR RECOMMEND THIS HOTEL TO ALL MY FRIENDS, FAMILY & CO WORKERS? NO, I NEVER WILL. I WOULD RATHER SPEND A LITTLE MORE FOR A BETTER SERVICE NEXT TIME I'M AROUND THE CITY.
- Also Known As:
- Pod Hotel
- Pod Hotel New York
- Pod Hotel New York City
- The Pod Hotel
- Pod Hotel Nyc
- Pickwick Arms
- Pod Hotel Ny
- Pod New York City
- Official Description (provided by the hotel):
- The hippest affordable hotel in New York City, where new friends are made every day. Kick back and relax in our hip, modish lobby, grab a bite to eat at our restaurants, or soak up the city from above on our beautiful rooftop garden. ... more less
- Reservation Options:
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