My husband and I stayed at the Greenwich Hotel on a recent trip to New York - the hotel was chosen mostly for its location. Ok, and the fact it is owned by Robert de Niro. Fairly unassuming from the outside, the hotel has a wonderful ambiance inside - the eclectic decor combines African, Asian and European influences, includes some of De Niro's own paintings (who new he painted?) and the overall feel is one of cosy and warm - useful, given that during our visit the temperatures dropped below freezing (and probably the only time is will be this cold in New York this winter!). The hotel has an amazing lounge area where you can eat all your meals, or linger over coffee in front of the fire. The adjacent restaurant served excellent breakfasts, and the service was perfect. The resident pastry chef is a genius, and is clearly a major drawcard for the very fashionable New York set that eat at the restaurant.
Our room was right at the bottom end of the price scale, and it was still reasonably expensive, given that it was small. Although the hotel is aiming for a more intimate appeal, and therefore each room is apparently different, I did feel that for our particular room they may have run out of the good furniture - my bedside table was a black steel thing that could have come from Walmart. The TV had very limited channels - I expected more from a hotel of this calibre - and the remote control was temperamental at best, which meant that to get to a preferred channel, I had to surf through all the previous ones to get to it. The TV listing guide also bore no resemblance to channels as they appeared on TV. We had some difficulties with the electronic room keys, being locked out on three occasions when the keys stopped working.
The bathroom was lovely - and the shower superb, as were the ample and fragrant toiletries.
A big bonus was that all the in-room snacks and drinks (except for the alcoholic beverages) were free - and abundant.
My complaints are minor really - however, given that this is not a cheap a hotel, I think that these small issues should be attended to.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
8 February 2012
Thank you so much for taking the time to pass on your thoughts about your stay at The Greenwich - we are so glad that you enjoyed your visit and the majority of your expereinces at the hotel.
The artwork on the ground floor is infact by Robert DeNiro's father. Mr DeNiro senior produced some beautiful pieces that we are fortunate enough to be able to show.
We do have many different pieces of furniture in the rooms but I can assure you that none is from Walmart! The metal side table to which you refer - we have a few of them - is a very expensive custom piece from a company called 'Interieurs'. I can undersatand that with such a diverse collection that not everybody is going to appreciate every item that we have.
Of more concern is the Television and I am sorry if was not operating correctly - I have just been upstairs to check that all the channels relate to the TV guide that we provide and they do. Equally we have 56 TV channels together with up to 100 pay per view movie choices which I feel is sufficient but in this day and age, where there seems to be an endless choice, I can understand that opinions may be different.
Sadly technology is a challenge these days and the rooms keys, which provide great security, do at times loose their coding. Three times is very unusual and i think a very rare occurence but I apologise for that inconvenience.
Otherwise I am delighted that you enjoyed your visit and do hope to have the pleasure of welcoming you back to The Greenwich.
With Kind regards
Philip Truelove
GENERAL MANAGER
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC