Was passing through to go to the Carlsbad Caverns and decided to stay two nights. Room was clean and at a valuable price.
Drawbacks were as follows:
1st night was good. 2nd night a noisy family was placed next door to me which constantly slammed the door.
Front desk wasn't hospitable. My cellphone wasn't working and had 3 friends that called to talk to me on Christmas day and Christmas Eve. My friends complained to me that the front desk has an "attitude," while transferrring the call to my room.
I think that the front desk is not use to work and is use to the laid back attitude of it being slow in a slow town.
Didn't feel totally welcomed, instead felt like a nuisance to them. Clean room but not happy with the customer service.
- Continental Hotel Carlsbad
