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The Westin Copley Place: Traveller Reviews

4.0 of 5
10 Huntington Ave, Boston, MA 02116
Hotel amenities
The Westin Copley Place
Ranked #18 of 73 hotels in Boston
4.5 of 5 stars 886 Reviews
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886 reviews from our community

What travellers say about this hotel
  • Great location(33)
  • Prudential center(26)
  • Back bay(23)
  • Very nice(22)
  • Newbury street(19)
  • Heavenly beds(17)
  • Charles river(13)
  • Very clean(13)
  • Junior suite(12)
  • Would definitely stay(9)
Traveller rating
    389
    314
    116
    49
    18
Only show reviews for Family (174) | Couples (213) | Business (312)
Date Rating
Los Angeles, CA
Senior Contributor
27 reviews 27 reviews
Reviews in 15 cities Reviews in 15 cities
79 helpful votes 79 helpful votes
“Another great stay!”
5 of 5 stars Reviewed 7 February 2012 via mobile

My wife and i stayed for 3 nights before Christmas. This time we were upgraded to a river view, the first time for us , and on a high floor. It was great.

We had flown in from California and typically sleep in when we start a holiday trip. Housekeeping was flexible and just asked us to let them know when we wanted service. Thngs were quiet, the bed very comfortable and the room design very nice. This is a great example of a well run Westin.

  • Stayed December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Jim90068 about The Westin Copley Place
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJorgensen, General Manager at The Westin Copley Place, responded to this review
14 February 2012
Thank you very much for your positive comments about the Westin Copley Place! I am delighted you were able to stay with us during your recent trip to Boston in December. I am delighted Housekeeping was as flexible as they were considering the time difference and your travel schedule from CA. Once again thank you very much for yor comments and we look forward to welcoming you back in the near future!
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New York City, New York
Senior Contributor
25 reviews 25 reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
“Classic Westin in a Perfect Location”
4 of 5 stars Reviewed 6 February 2012

Probably one of my favorite aspects of Copley Place is that you can walk forever without ever having to bear the brunt of Boston's sometimes unforgiving weather. I stayed at The Westin Copley Place while one of my co-workers stayed at The Marriott Copley Place. A covered walkway/indoor mall connects Westin, Marriott, Copley Place and Prudential Center. You feasibly could spend your entire stay indoors. Kind of cool. Copley Place and The Prudential Center are indoor shopping centers/restaurants.

The Westin is massive. I think there were 20+ stories of rooms. I was on the 19th floor and had a beautiful view of the river/downtown. I was upgraded to a King plus sleeper sofa. The room had plenty of room and could have comfortably accomodated 4 people. The room itself was of typical Westin standards (which is a great thing). I haven't had much from Westin that I didn't like.

I don't think this hotel has a club lounge. The wi-fi (free for platinum SPG members) was fine.

Taxi from Logan (BOS) was about $30 during PM rush hour.

The location and proximity to other attractions is clearly the big draw for this hotel. Will definitely stay here again.

Room Tip: High up, view of the water never is a bad thing.
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  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask InNYfromGA about The Westin Copley Place
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJorgensen, General Manager at The Westin Copley Place, responded to this review
14 February 2012
Thank you very much for your positive comments about the Westin Copley Place! I am delighted you were able to stay with usduring your recent trip to Boston. What a great point about our location. It is ideal...and you are correct, particularly this time of year...you never have to go outside...we like to say it is 72 dgress year round! We actually have 28 floors with sompe spectacular views of the Charles River and the Back Bay! Once again thank you very much for your comments and we look forward to welcoming you back in the near future!
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Park City, Utah
Senior Contributor
29 reviews 29 reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
“Guest Rooms Need An Update”
3 of 5 stars Reviewed 4 February 2012

For the price of the room I think there are better choices in the same area I was staying. The room I stayed in was showing signs of wear and tear. My average rating was made stronger by staff. They are well trained, responsive and friendly. The common areas of the hotel were nice. It is a great location connected to a couple of malls and close to Newberry Street if you like high-end window shopping. The bed was comfortable, the view was nice it just lacked the luxury feel for what I thought was a luxury room rate.

Room Tip: Took a higher floor room. Nice view, quiet.
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  • Stayed February 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask LinGal2001 about The Westin Copley Place
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJorgensen, General Manager at The Westin Copley Place, responded to this review
6 February 2012
Thank you for your comments on your recent stay at the Westin Copley Place. While I was delighted to hear that our staff exceeded your expectations, I was surprised to hear your comments about the room needing an update. We completed a total guest room renovation less than a year ago, so I would love to be able to go see the room you stayed in to assess the condition myself. Perhaps you could contact me directly to discuss further. Thank you once again and I look forward to discussing further.
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Palo Alto, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Above and beyond helpful!”
5 of 5 stars Reviewed 2 February 2012
4
people found this review helpful

I frequently stay at the Westin Copley flirting with the new W and the Four Seasons. Usually though I default back to the Westin since the rooms are a bit bigger, the Starbucks is literally right next to the lobby, and the terrific Equinox gym is across the street. While it is my default, I neither look forward to my stays there nor dread them like I do some SPG hotels (like W New York).

Last night, the Westin Copley amazed me and converted me from frequent guest to loyalist. In a rush back from a dinner meeting, carrying a stack of papers, and talking on a conference call I jumped out of a taxi and left my wallet on the seat. Having no idea which taxi company it was, without a receipt, and late at night I asked the valet if he had any idea of the name of the taxi company. Rather then shrugging, he said let me go check the cameras and see if we can find the taxi number. After a hour, Sarim Son's security team and the valet person, tracked down the taxi numbber and phone number of the taxi company. Miraculously, we were able to reach the taxi driver who found the wallet and returned it to the hotel. These extraordinary effort and resourcefulness made the next two days and 4 flights far easier -- with ID and credit cards -- and made me tremendously appreciative for the willingness, kindness, and intelligence of the Westin staff to go out of their way to help distracted guest.

The Westin Copley even remembered to slip a WSJ under my door as I requested before I left today. This is a wonderful team who have convinced me that this is the best place to stay in Boston.

Thank you!

Room Tip: The corner rooms are excellent -- amazing views and quiet.
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  • Stayed February 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Bob K about The Westin Copley Place
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJorgensen, General Manager at The Westin Copley Place, responded to this review
3 February 2012
WOW! What an incredible story about service at the Westin Copley Place. The efforts by the Door and Security staff on your behalf truly make me proud that I am an employee of this incredible hotel. Service is what we sell and the employees you hire and giving them the empowerment to make decisions, and more importantly encouraging them to do so is 99% of the battle. I will be sure to seek out those employees and recognize their efforts. I can't thnak you enough for your positive and honest review of our hotel and also for being so loyal to the Westin Copley Place. We look forward to welcoming you back soon
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Piscataway, New Jersey
1 review
“"Perfect Location for Business Travel "”
4 of 5 stars Reviewed 1 February 2012

We were there to take part in the MRS Fall conference. The location is so close to the conference venue--Prudential Center, which is in walking distance within the building complex. The rooms were clean and the staff at the lobby were friendly and efficient. We would strongly recommend this to those on business travel to Boston downtown.

Stayed December 2011, travelled on business
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Ask qqyouyou about The Westin Copley Place
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MJorgensen, General Manager at The Westin Copley Place, responded to this review
3 February 2012
Thank you very much for your positive comments about the Westin Copley Place! I am delighted you were able to stay with usduring the recent MRS Conference. What a great point about our location. It is ideal for a conference at the Hynes Convention Center, particularly this time of year...you never have to go outside...we like to say it is 72 dgress year round! Once again thank you very much for yor comments and we look forward to welcoming you back in the near future!
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Additional Information about The Westin Copley Place

  • Westin Boston
  • Westin Copley
  • Westin Copley Place
  • Boston Westin
Address: 10 Huntington Ave, Boston, MA 02116
Price range (per night):* 327 AUD - 570 AUD

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