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Sheraton Boston Hotel: Traveller Reviews

4.0 of 5
39 Dalton Street, Prudential Center, Boston, MA 02199
Hotel amenities
Sheraton Boston Hotel
Ranked #43 of 73 hotels in Boston
4.0 of 5 stars 1042 Reviews
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1,042 reviews from our community

What travellers say about this hotel
  • Prudential center(79)
  • Back bay(49)
  • Very nice(41)
  • Great location(33)
  • Charles river(32)
  • Hynes convention(31)
  • North tower(30)
  • Free internet(20)
  • Flat screen TV(11)
  • Friendly and helpful(11)
Traveller rating
    313
    428
    176
    81
    44
Only show reviews for Family (208) | Couples (298) | Business (343)
Date Rating
Stockholm, Sweden
Contributor
14 reviews 14 reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
“Large corporate-conference type hotel, but does a good job of it”
4 of 5 stars Reviewed 12 February 2012

I am not the biggest fan of these huge American hotel chains, but for a conference venue it ticked all the boxes. The rooms were comfortable, although the bathroom needed a face-over. Internet in the room was not reliable and colleagues had the same experience, but always worked in the lobby as a back-up.
Good location for shopping and very close to the flag ship Apple store. I would recommend Newbury St. for clothes shopping.
The swimming pool was a big plus and the gym was reasonably good although split between two rooms separated by the pool (water in the room with the running machines would have been nice!).
It feels very corporate-conference type hotel, so if you are in Boston for vacation you may want something more personal.

  • Stayed February 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Rob T about Sheraton Boston Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sales Boston, Manager at Sheraton Boston Hotel, responded to this review
17 February 2012
Dear Rob T,

Thank you very much for your positive comments. I am delighted you selected the Sheraton Boston for your stay. We are very proud of all our associates and the service that they provide. During your stay, we had a vendor issue with the internet. Due to this, we made some additional upgrades and have resolved the challenges.Thank for bringing it to our attention and we hope to welcome you back soon.

Warm wishes,

Michael, Sheraton Boston
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Would have been great, if not for one issue ...”
3 of 5 stars Reviewed 10 February 2012
1
person found this review helpful

The location of this hotel is awesome. Walking distance to Fenway Park, and a ton of great pubs and restaurants just right around the corner. Check in was easy, the staff were all great, and the room was clean and comfortable. We we're in town to catch a couple games at Fenway Park, and it was cool to see the visiting teams we're staying in this same hotel.

The only issue was one night while sitting in the hotel bar, there was a mouse running around on the floor that couldn't seem to find his way back into his home. It was enough to make us get up and leave; very disgusting.

  • Stayed May 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask baseballguy83 about Sheraton Boston Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sales Boston, Manager at Sheraton Boston Hotel, responded to this review
17 February 2012
Dear baseballguy83,

Thank You for taking the time to provide us with the feedback about your stay with us. Experiencing what you did can leave a negative lasting impression that overshadows the rest of any trip. Rest assured that your comments have been passed along to our control partner. Thank you for bringing it to our attention.

With warmth,

Michael, Sheraton Boston.
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Zurich, Switzerland
Senior Contributor
31 reviews 31 reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
“Excellent Location and Property”
5 of 5 stars Reviewed 10 February 2012
1
person found this review helpful

The Boston Sheraton is a great business hotel, having a perfect location being in the
center of 2 large shopping malls, Newburry street etc.
Rooms are very comfortable, clean and most of the rooms have a great view.
Direct acces to shopping malls which enables you to dress light.

Room Tip: Try upper floors for the view
See more room tips
  • Stayed February 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Claude C about Sheraton Boston Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Virginia Beach
Senior Contributor
35 reviews 35 reviews
Reviews in 19 cities Reviews in 19 cities
8 helpful votes 8 helpful votes
“Fantastic!”
5 of 5 stars Reviewed 9 February 2012

I've stayed at several spots near Copley Place and this is my new favorite. The staff was fantastic. There is a Starbucks in the lobby. They have some very nice suites available for upgrades.

The beds and rooms were very comfortable and the hotel is connected to Copley Place...very convenient.

I have no complaints about this hotel and will be staying here again on my next trip into Boston.

  • Stayed February 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 3 more reviews by JMUstu01 for Boston
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Honolulu, Hawaii
Senior Contributor
27 reviews 27 reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
“Great business Hotel”
4 of 5 stars Reviewed 6 February 2012
4
people found this review helpful

Conveniently connected to the prudential tower. If you are taking the train in from the airport. get off at the Prudential stop on the green line and you go right into the mall. Short walk to the sheraton. The hotel was packed when we visited, though we still managed a upgrade to the starwood preferred floors. The room though had a small closet for hanging your coats and clothing. Mattress was slightly worn, needs to change soon. Bottled water complimentary 2 per day. A continental breakfast was offered, fresh fruit, yogurt, pastry, cereals and beverages. Pretty much the same spread everyday. Computers (2) were available to use in the lounge and at the lobby but for some reason they were very slow in loading the pages. Took the taxi back to the airport, was about 30 dollars.It was a good stay here at the Sheraton Boston. Will visit again,

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 3 more reviews by alank1101 for Boston
Ask alank1101 about Sheraton Boston Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sales Boston, Manager at Sheraton Boston Hotel, responded to this review
9 February 2012
Dear alank1101,

Thank you for staying with us at the Sheraton Boston. We appreciate you taking the time to review and recommend the hotel. We hope to see you again soon.

With warmth,

Michael Pereira, Manager - Sheraton Boston
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Additional Information about Sheraton Boston Hotel

  • Sheraton Boston
  • Sheraton Hotel Boston
  • Boston Sheraton
Address: 39 Dalton Street, Prudential Center, Boston, MA 02199
Price range (per night):* 239 AUD - 509 AUD

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