The Four Seasons are an exemplary run business when it comes to service and attention detail.
The hard part is maintaining the consistency. They do it.

The spa/gym area is nice along side the door pool.
Location is great with many stores and restaurants within walking distance.
Great staff.
The food was fantastic as I attending a dinner for an event hosted by the hotel (the best hotel food I have had).
Highly recommend this property.

I had a ridiculous experience at the Four Seasons Boston during my last stay. The service was abhorrent and I will never stay here again for that reason.

The hotel was notified ahead of time of my arrival time, but yet when I arrived, it took quite a while to check in as the front desk person stalled and delayed and went in the back twice before assigning me a room.

I awoke quite early to catch a flight and I find at 5:30am that the shower does not work. I had to leave and thus had no time to call for repairs. The explanation I received for the delay in checking in was that there was a "large international delegation" that departed later than expected. Check out time is noon approximately, and I checked in after 6:00pm. It is not acceptable to wait 20 minutes to be checked into a five star hotel, nor to be unable to use the most basic of facilities.

I won't be staying here again.

I have stayed here a number of times and this time I brought my granddaughter. When the luggage was brought to the room the young man said "hi Tiara" as he had been told her name. The look on her face was worth a million. There is no hotel that I have stayed at where the staff are more attentive, yet low key. They are genuinely friendly and make you feel like you belong. I am far from wealthy but this hotel is worth the extra expense. The location is superb, room service is top notch and the Bristol is a relaxed dining room where you can dress casual and eat from a great menu.

This is currently the ONLY five star hotel in Boston...and it certainly lives up to that. Staff is superb, pleasant and caring. Made me feel like royalty...I only live 30 minutes from the hotel and had the chance to spend the weekend. Had an in room massage. I have had better massages, at least I tried it. Wasn't awful, but not terrific. Breakfast was GREAT both days. I did lunch and dinner outside of hotel. GREAT nights sleep, GREAT atmosphere in the lounge. Great location to walk around the city. I can not wait to go back!! Next time I will take my two children. They are also very welcome.