I stayed overnight at this hotel before my flight back to the UK. The location is excellent - it is within walking distance of the main attractions of Boston and just steps from Back Bay station which has MBTA and commuter train links.
I was pleased with everything about the hotel apart from one minor encounter. When I went back to collect my luggage I think I must have encountered the same front desk guy as the previous reviewer because, in contrast to the other lovely staff at the hotel, he wasn't a particularly good advert for the hotel. He was dealing with another customer, fair enough, but when I approached the desk, and waited, and waited - he didn't even acknowledge me. Evenutally he did ask if anyone was helping me and said he would be with me shortly. But when he finished with the other customer he answered the phone and had a long conversation leaving me still waiting. It's a shame really, because until then I had been absolutely delighted with everything about the hotel and in particular the lovely staff.
I think I spoke to 3 ladies at the front desk during my stay for check in, directions and then to leave my luggage. All 3 were very helpful, friendly and couldn't do enough to help.They stored my luggage on my check out day while I went sightseeing in Boston which was much appreciated - they had a ticket system which was very efficient and indicates that they do this routinely which is an excellent service.
The room was small but there was only me in it and it was clean, comfortable and everything worked. The security is very high - you need to use a room key to use the lift - something which I think is important in a city hotel and which I found reassuring. The hotel's wifi is complimentary and I got a good signal in my room and in the lobby.The hotel is also non-smoking throughout which I appreciated as a non-smoker.
The hotel has character as an older building which has been refurbished but I think that's a positive thing. So overall, I would recommend Hotel 140 and I'll stay there again next time I'm in Boston.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
10 April 2012
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Hello and thank you for your detailed review of your visit with Hotel 140. I am so delighted to hear that you were able to explore Back Bay and Boston with us as your landing point each day. Our location and close proximity to both public transportation and outstanding tourists’ attraction is a wonderful feature. I am also pleased to hear that you enjoyed the mixture of 'old world charm' with updated features and amenities. We are so proud of the historic heritage of our building.
Thank you for your comments on the pleasant staff members you encountered as well as your observations of a staff member that would benefit from additional training. The hospitality profession certainly requires the ability to multi-task as there can often be many guests to attend to quickly and sporadically. We are always excited to help improve the passionate dedication to these skills amongst our team.
Please feel free to reach out to me personally on your next visit to Boston. We look forward to accommodating you.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC